Lexmark 2500 User Manual page 4

Troubleshooting...............................................................................62
Checking an unresponsive printer................................................................................................................................62
Testing the printer...............................................................................................................................................................62
Checking the printer status..............................................................................................................................................63
Adjusting character (bidirectional) alignment..........................................................................................................65
Solving printing problems...............................................................................................................................................66
Printer test works, but the printer does not print when attached to the computer .............................................. 66
Printer is noisy.................................................................................................................................................................................. 67
Printer sounds like it is printing, but does not print .......................................................................................................... 67
Printer alarm sounds...................................................................................................................................................................... 67
Printer goes to the Tear Off position before the print job finishes............................................................................... 67
Buttons do not work, except for Start/Stop, FormFeed, Tear Off and Load/Unload.............................................. 68
Printer power switch is on, but the power light is off........................................................................................................ 68
Left margin moves to the right during printing .................................................................................................................. 68
Incorrect line length; lines do not start at the left margin ............................................................................................... 68
Printer speed slows ........................................................................................................................................................................ 68
Incorrect characters print, left margin changes, or printing stops ............................................................................... 69
Printing continues beyond the edges of the continuous forms ................................................................................... 69
Selected font or pitch is not printing or is changing ......................................................................................................... 69
Solving paper feed problems..........................................................................................................................................69
Paper is jammed in the printer .................................................................................................................................................. 69
Paper is jammed in the Auto Sheet Feeder........................................................................................................................... 70
Paper fed in the Auto Sheet Feeder jams at the printer entrance ................................................................................ 70
Paper jam in the Tractor 2 Feeder............................................................................................................................................. 70
Printer does not feed paper ........................................................................................................................................................ 70
Printer does not feed from the optional Tractor 2 Feeder............................................................................................... 71
Printer does not feed from the Auto Sheet Feeder ............................................................................................................ 71
The optional Tractor 2 Feeder positions paper at incorrect Top-Of-Form position............................................... 71
The Auto Sheet Feeder feeds paper at an incorrect rate.................................................................................................. 71
The Auto Sheet Feeder places paper at the wrong Top-Of-Form position ............................................................... 72
Paper fed from the Auto Sheet Feeder is skewed............................................................................................................... 72
The Auto Sheet Feeder feeds multiple sheets ..................................................................................................................... 72
Solving print quality problems.......................................................................................................................................73
Print is too light ............................................................................................................................................................................... 73
Dots are missing or print quality is poor ................................................................................................................................ 73
Characters are wrong or missing .............................................................................................................................................. 74
Forms are smudged or print is too dark ................................................................................................................................. 74
Incorrect number of lines on a page........................................................................................................................................ 74
Graphics do not print .................................................................................................................................................................... 74
Incorrect line spacing or overprinting occurs ...................................................................................................................... 75
Contacting Customer Support..................................................................................................75
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