Sony SLV-D500P Service Manual page 35

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DVD Troubleshooting
Symptom
There is no picture/picture noise
appears.
Even though you set the aspect ratio
in "TV Type" of the "SCREEN
SETUP" menu the picture does not
fill the screen.
There is no picture from your VCR
connected to the LINE IN jacks.
There is no sound.
Sound is noisy.
The sound volume is low.
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Troubleshooting
Symptom
The subtitle language cannot be
changed or turned off.
The angles cannot be changed.
The player does not operate properly. • When static electricity, etc., causes the player to operate
VCR Troubleshooting
Symptom
The playback picture does not appear
on the TV screen.
The picture is not clear.
The picture rolls vertically during
picture search.
The picture has no sound.
A TV program does not appear on
the TV screen.
TV reception is poor.
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The tape starts playing as soon as it is
inserted.
The tape is ejected when you press
z REC.
Nothing happens when you press
z REC.
.
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Troubleshooting
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Remedy
• Re-connect the connecting cord securely.
• The connecting cords are damaged.
• Check the connection to your TV (page 12) and switch
the input selector on your TV so that the signal from the
player appears on the TV screen.
• The disc is dirty or flawed.
• If the picture output from your player goes through your
VCR to get to your TV or if you are connected to a
combination TV/VIDEO player, the copy-protection
signal applied to some DVD programs could affect
picture quality. If you still experience problems even
when you connect your player directly to your TV, please
try connecting your player to your TV's S VIDEO input
(page 57).
• You have set the player to progressive format (the
PROGRESSIVE indicator lights up in blue) eventhough
your TV cannot accept the progressive signal. In this
case, press the PROGRESSIVE button on the front panel
until the PROGRESSIVE indicator turns off (page 64).
• Even if your TV is compatible with progressive format
(480p) signals, the image may be affected when you set
the player to progressive format. In this case, press the
PROGRESSIVE button so that the PROGRESSIVE
indicator turns off and the player is set to normal
(interlace) format (page 64).
• COMPONENT VIDEO OUT jack is not used or "Video
Out" of the "SCREEN SETUP" menu is not set correctly
while the PROGRESSIVE indicator lights up in blue.
Check the setting (page 64) and connection (page 57) or
press the PROGRESSIVE button so that the
PROGRESSIVE indicator turns off.
• The aspect ratio of the disc is fixed on your DVD.
• The DVD player must be in standby mode to view
pictures from your VCR.
• Re-connect the connecting cord securely.
• The connecting cord is damaged.
• The player is connected to the wrong input jack on the
amplifier (receiver) (page 13).
• The amplifier (receiver) input is not correctly set.
• The player is in pause mode or in Slow-motion Play mode.
• The player is in fast forward or fast reverse mode.
• If the audio signal does not come through the DIGITAL
AUDIO OUT (OPTICAL or COAXIAL) jack, check the
audio settings (page 59).
• When playing a CD with DTS sound tracks, noise will
come from the LINE OUT L/R (AUDIO) jacks (page 33)
or DIGITAL OUT (OPTICAL or COAXIAL) jack.
• The sound volume is low on some DVDs. The sound
volume may improve if you set "Audio DRC" to "TV
Mode" (page 60).
Remedy
• Try using the DVD's menu instead of the direct selection
button on the remote (page 70).
• Multilingual subtitles are not recorded on the DVD being
played.
• The DVD prohibits the changing of the subtitles.
• Try using the DVD's menu instead of the direct selection
button on the remote (page 70).
• Multi-angles are not recorded on the DVD being played.
• The DVD prohibits changing of the angles.
abnormally, unplug the player.
Remedy
• Make sure the TV is set to the channel for the VCR. If
you are using a monitor, set it to video input.
• Adjust the tracking with the TRACKING +/– buttons.
• The video heads are dirty (see the last page of
"Troubleshooting"). Clean the video heads using a Sony
video head cleaning cassette. If a Sony cleaning cassette
is not available in your area, have the heads cleaned at
your nearest Sony dealer (a standard service fee will be
charged). Do not use a commercially available liquid
type cleaning cassette, as it may damage the video heads.
• The video heads may have to be replaced. Consult your
local Sony dealer for more information.
• Adjust the vertical hold control on the TV or monitor.
• The tape is defective.
• If you made A/V connections, check the audio cord
connection.
• Make sure the TV is set to the channel for the VCR. If
you are using a monitor, set it to video input.
• Select the correct source with the INPUT SELECT or
CH +/– buttons. Select a channel number when recording
TV programs; select "L1" or "L2" when recording from
other equipment.
• Adjust the TV antenna.
• The safety tab has been removed. To record on this tape,
cover the tab hole.
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• Check that the safety tab has not been removed.
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• Make sure the tape is not at its end.
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Symptom
The disc does not play.
The MP3 audio track cannot be
played (page 83).
The JPEG image file cannot be
played.
The title of the MP3 audio album/
track or JPEG image album/file is not
correctly displayed.
The disc does not start playing from
the beginning.
The player starts playing the disc
automatically.
Playback stops automatically.
You cannot perform some functions
such as stop, search, slow-motion
play, repeat play, shuffle play, or
program play.
The language for the sound track
cannot be changed.
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Symptom
The timer does not operate.
A tape cannot be inserted.
The VCR mecanism needs to be
cleaned.
Symptoms caused by contaminated video heads
• Normal picture
co
.
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Remedy
• The disc is turned over.
• Insert the disc with the playback side facing down on the
disc tray.
• The disc is skewed.
• The player cannot play certain discs (page 6).
• The region code on the DVD does not match the player.
• Moisture has condensed inside the player (page 3).
• The player cannot play CD-Rs, CD-RWs, or DVD-Rs that
are not finalized (page 7).
• Make sure the TV / DVD·VIDEO switch is set correctly.
• Select correctly VIDEO or DVD with SELECT DVD/
VIDEO button.
• The DATA CD is not recorded in the MP3 format that
conforms to ISO9660 Level 1/Level 2 or Joliet.
• The MP3 audio track does not have the extension ".MP3."
• The data is not formatted in MP3 even though it has the
extension ".MP3."
• The data is not MPEG1 Audio Layer 3 data.
• The player cannot play audio tracks in MP3PRO format.
• The DATA CD is not recorded in JPEG format that
conforms to ISO9660 Level 1/Level 2 or Joliet.
• The JPEG image file does not have the extension ".JPG"
or ".JPEG."
• The data is not formatted in JPEG even though it has the
extension ".JPG" or "JPEG."
• Length or width of the image is more than 4720 dots.
• The player can only display numbers and alphabet. Other
characters are displayed as asterisks.
• Program play, shuffle play, or repeat play, has been
selected (pages 74, 76, 77).
• Resume play has taken effect (page 32).
• The disc features an auto playback function.
• While playing discs with an auto pause signal, the player
stops playback at the auto pause signal.
• Depending on the disc, you may not be able to do some
operations. See the operating manual that comes with the
disc.
• Try using the DVD's menu instead of the direct selection
button on the remote (page 70).
• Multilingual tracks are not recorded on the DVD being
played.
• The DVD prohibits the changing of the language for the
sound track.
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Remedy
• Check that the clock is set.
• Make sure a tape has been inserted.
• Check that the safety tab has not been removed.
• Make sure the tape is not at its end.
• Make sure a program has been set for timer recording.
• Make sure your timer settings are past the current time.
• Check that the cable box is turned on.
• The clock stops if the DVD-VCR is disconnected from
the wall outlet for more than one minute. Reset the clock
and timer.
• Turn the power off and unplug the AC power cord.
• Check that a tape is not already in the tape compartment.
• Clean the cabinet, panel and controls with a dry, soft
cloth, or a soft cloth slightly moistened with a mild
detergent solution. Do not use any type of solvent, such
as alcohol or benzine.
• Rough picture • Unclear picture • No picture (or
black & white
screen appears)
initial terminal
contamination
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