Electrical safety Observe the following rules when working on electrical equipment. Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.
– Use caution; do not become a victim yourself. – Switch off power. – Send another person to get medical aid. Safety inspection guide The purpose of this inspection guide is to assist you in identifying potentially unsafe conditions. As each machine was designed and built, required safety items were installed to protect users and service technicians from injury.
2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people. •...
– “FRU identification for CTO, CMV, and GAV products” on page 25 Important: BIOS and device driver fixes are customer-installable. The BIOS and device drivers are posted on the customer support site http://www.lenovo.com/support System Disassembly/Reassembly videos that show the FRU removals or replacements ®...
Dynamic Configure To Order (CTO) This provides the ability for a customer to configure a Lenovo solution from an eSite, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label, Product Entitlement Warehouse (PEW), eSupport, and the HMM will load these products as the 4-digit MT and 3-digit model, where model = “CTO”...
• eSupport can be used to view the list of key commodities built in a particular machine serial (this is the same record found in PEW). • eSupport can be accessed at the following Web site: http://www.lenovo.com/support • To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Type in the model type and serial number.
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“Diagnostics using PC-Doctor for DOS” on page 28 – “Testing the computer” on page 29 – “Detecting system information with PC-Doctor” on page 31 – “Lenovo ThinkVantage Toolbox” on page 31 – “FRU tests” on page 32 • “Power system checkout” on page 33 –...
The ThinkPad Notebook has a test program called PC-Doctor for DOS (hereafter called PC-Doctor.) You can detect errors by running the diagnostics test included in PC-Doctor. Note: PC-Doctor for DOS is available at the following Web site: http://www.lenovo.com/support To create the PC-Doctor diagnostic CD, follow the instructions on the Web site.
Configuration utility for DOS. The utility is available on the following Web site: http://www.lenovo.com/support PC-Doctor cannot be used to test a device that is in the docking station, even if the computer supports the docking station.
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Note: PC-Doctor menu does not mean the formal support device list. Some unsupported device names may appear in the PC-Doctor menu. The options on the test menu are as follows: Diagnostics • Run Normal Test • Run Quick Test • CPU/Coprocessor •...
Note: The latest Lenovo ThinkVantage Toolbox is available at the following Web site: http://www.lenovo.com/support To install the latest Lenovo ThinkVantage Toolbox on the computer, follow the instructions on the Web site. To run this program, do as follows: Windows 7: Click Start ➙...
FRU tests The following table shows the test for each FRU. Table 1. FRU tests Applicable test System board 1. Diagnostics ➙ CPU/Coprocessor 2. Diagnostics ➙ Systemboard Power Diagnostics ➙ ThinkPad Devices ➙ AC Adapter ➙ Battery 1 (Battery2) LCD unit 1.
Power system checkout To verify a symptom, do the following: 1. Turn off the computer. 2. Remove the battery pack. 3. Connect the ac adapter. 4. Check that power is supplied when you turn on the computer. 5. Turn off the computer. 6.
Perform operational charging. If the battery status indicator or icon does not turn on, remove the battery pack and let it return to room temperature. Reinstall the battery pack. If the charge indicator or icon still does not turn on, replace the battery pack. If the charge indicator still does not turn on, replace the system board.
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5. Measure the voltage of the backup battery. See the following figure. • If the voltage is correct, replace the system board. • If the voltage is not correct, replace the backup battery. • If the backup battery discharges quickly after replacement, replace the system board. Wire Voltage (V dc) +2.5 to +3.2...
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Attention: If the user HDP has been forgotten, check whether a master HDP has been set. If it has, it can be used for access to the hard disk drive. If no master HDP is available, neither Lenovo nor Lenovo authorized...
Attention: If User only mode is selected and the user HDP has been forgotten and cannot be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user HDPs or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
2. When the ThinkPad logo comes up, immediately press F1 to enter BIOS Setup Utility. For models supporting the Passphrase function, press F1 while HDP icon is appearing on the screen; then enter the master HDP. For the other models, enter the master HDP. Note: To check whether the ThinkPad Notebook you are servicing supports the Passphrase function, enter the BIOS Setup Utility and go to Security ➙...
• Press the Fn key. • Open the LCD cover. • Turn on the power switch. Also, in either of the following events, the computer automatically returns from sleep (standby) mode and resumes operation: • The ring indicator (RI) is signaled by a serial device or a PC Card device. •...
Note: Do the FRU replacement or other actions in the sequence shown in the column headed “FRU or action, in sequence.” If replacing a FRU does not solve the problem, put the original part back in the computer. Do not replace a nondefective FRU. This index can also help you determine, during regular servicing, what FRUs are likely to need to be replaced next.
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Table 2. Numeric error codes (continued) Symptom or error (beeps, if any) 0251 System CMOS checksum bad—Default configuration used. (two short beeps) 0254 System NV7 Volume checksum bad—Default configuration used (two short beeps) 0260 System timer error. (two short beeps) 0270 Real-time clock error.
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.
• This policy applies to all ThinkPad Notebooks purchased on 1 January, 2008 or later. • Lenovo will not provide replacement if the LCD is within specification as we cannot guarantee that any replacement LCD will have zero pixel defects.
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i. PC Cards 4. Turn on the computer. 5. Determine whether the problem has been solved. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following FRUs one at a time (do not replace a nondefective FRU): a.
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Table 6. Status indicators (continued) Indicator Meaning Power status Green: Off: On-screen indicators: Following indicators are displayed on the screen. Caps lock Caps Lock mode is enabled. You can enter all alphabetic characters (A-Z) in uppercase without pressing the Shift key. Wireless status Press Fn+F5 to enable or disable the wireless features.
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Table 7. Fn key combinations (continued) Key combination Description For Windows 7: Switch between the computer display and an external monitor. Windows will show these display options: • Computer display only (LCD) • Computer display and external monitor (same image) •...
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Table 7. Fn key combinations (continued) Key combination Description Fn+Home The computer display becomes brighter. The purpose of this method is to change the brightness level temporarily. To change the default brightness level, change the settings of the Power Option in the Control Panel or use the Power Manager.
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CRU; and (2) you may be charged for the replacement CRU if Lenovo does not receive the defective part within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details.
If you replace the system board, you must restore the serial number of the system unit to its original value. Before replacing the system board, save the original serial number by doing the following: 1. Install the LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later, and restart the computer.
When you replace the system board, you must set the UUID on the new system board as follows: 1. Install the LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later, and restart the computer. 2. From the main menu, select 4. Assign UUID. A new UUID is created and written. If a valid UUID already exists, it is not overwritten.
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CRU; and (2) you may be charged for the replacement CRU if Lenovo does not receive the defective part within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details.
Before servicing ThinkPad Edge 11” Some models of the ThinkPad Edge 11” you are servicing might have the SIM card that the customer has installed. If the computer you are servicing has the SIM card, remove it before you start the servicing. To remove the SIM card, you need to remove following FRUs: •...
1010 Battery pack Important notice for replacing a battery pack: ThinkVantage Toolbox have an automatic battery diagnostic that determines if the battery pack is defective. A battery pack FRU should not be replaced unless this diagnostic shows that the battery is defective. The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue.
1020 Bottom door For access, remove this FRU: • “1010 Battery pack” on page 59 Table 9. Removal steps of bottom door Note: Loosen the screws , but do not remove them. ThinkPad Edge 11” and E10 Hardware Maintenance Manual...
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Note: Applying labels to the bottom door The new bottom door FRU is shipped with a kit containing label. When you replace the bottom door, you need to apply the following labels: Serial number blank label 79x16 FCC label Homologation label Information label under battery Following labels need to be peeled off from the old bottom door, and need to be put on the new bottom door.
1030 Hard disk drive (HDD) For access, remove these FRUs in order: • “1010 Battery pack” on page 59 • “1020 Bottom door” on page 60 Attention: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data.
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Table 10. Removal steps of HDD (continued) When installing: Make sure that the HDD connector is attached firmly. Chapter 8 Removing and replacing a FRU...
1040 DIMM For access, remove these FRUs in order: • “1010 Battery pack” on page 59 • “1020 Bottom door” on page 60 Table 11. Removal steps of DIMM Note: If the computer you are servicing has two DIMM slots and only one DIMM is used, the card must be installed in SLOT-0 ( ), but not in SLOT-1 ( When installing:...
1050 PCI Express Mini Card for wireless LAN For access, remove these FRUs in order: • “1010 Battery pack” on page 59 • “1020 Bottom door” on page 60 Table 12. Removal steps of PCI Express Mini Card for wireless LAN In step , unplug the jacks by using the removal tool antenna RF connector (P/N: 08K7159) or pick the connectors with your fingers and gently unplug them in direction of the arrow.
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Table 12. Removal steps of PCI Express Mini Card for wireless LAN (continued) When installing: Plug the gray cable into the jack marked MAIN or M, and the black cable into the jack marked AUX or A on the card. ThinkPad Edge 11”...
1060 PCI Express Mini Card for wireless WAN For access, remove these FRUs in order: • “1010 Battery pack” on page 59 • “1020 Bottom door” on page 60 Table 13. Removal steps of PCI Express Mini Card for wireless WAN In step , unplug the jacks by using the removal tool antenna RF connector (P/N: 08K7159) or pick the connectors with your fingers and gently unplug them in direction of the arrow.
1070 Keyboard For access, remove these FRUs in order: • “1010 Battery pack” on page 59 • “1020 Bottom door” on page 60 • “1030 Hard disk drive (HDD)” on page 62 Table 14. Removal steps of keyboard Step Screw (quantity) M2 ×...
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Table 14. Removal steps of keyboard (continued) Chapter 8 Removing and replacing a FRU...
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Table 15. Installation steps of keyboard When installing the keyboard, do as follows: 1. Attach the keyboard connectors. 2. Attach the keyboard so that the front edge of the keyboard are under the frame as shown in this figure. 3. Secure the keyboard by tightening the screws from the bottom side of the computer. ThinkPad Edge 11”...
1080 Palm rest assembly, power-on board assembly (with cable), and microphone For access, remove these FRUs in order: • “1010 Battery pack” on page 59 • “1020 Bottom door” on page 60 • “1030 Hard disk drive (HDD)” on page 62 •...
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Table 16. Removal steps of palm rest assembly, power-on board assembly (with cable), and microphone (continued) Step Screw (quantity) M2 × 7 mm, wafer-head, nylon-coated (3) When installing: Make sure that the connectors are attached firmly. ThinkPad Edge 11” and E10 Hardware Maintenance Manual Color Torque 0.181 Nm...
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Table 16. Removal steps of palm rest assembly, power-on board assembly (with cable), and microphone (continued) Step Screw (quantity) M2 × 2 mm, big-head, nylon-coated (2) Color Torque Black 0.181 Nm (1.85 kgfcm) Chapter 8 Removing and replacing a FRU...
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Table 16. Removal steps of palm rest assembly, power-on board assembly (with cable), and microphone (continued) When installing: Make sure that all the projections of the palm rest assembly are attached firmly to the guide holes of the base cover. ThinkPad Edge 11”...
1090 Bluetooth daughter card (BDC-2) For access, remove these FRUs in order: • “1010 Battery pack” on page 59 • “1020 Bottom door” on page 60 • “1030 Hard disk drive (HDD)” on page 62 • “1070 Keyboard” on page 68 •...
1110 Speaker assembly For access, remove these FRUs in order: • “1010 Battery pack” on page 59 • “1020 Bottom door” on page 60 • “1030 Hard disk drive (HDD)” on page 62 • “1070 Keyboard” on page 68 • “1080 Palm rest assembly, power-on board assembly (with cable), and microphone” on page 71 Table 19.
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Note: Dropping a system board from a height of as little as 6 inches so that it falls flat on a hard bench can subject the accelerometer to as much as 6,000 G's of shock. • Be careful not to drop the system board on a bench top that has a hard surface, such as metal, wood, or composite.
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Table 20. Location of major sensitive components on the system board (continued) For AMD models: Accelerometer chip for the HDD Active Protection System™ North Bridge South Bridge Chapter 8 Removing and replacing a FRU...
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Table 21. Removal steps of system board, fan assembly, and backup battery Step Screw (quantity) M2 × 4 mm, wafer-head, nylon-coated (2) When installing: Make sure that the connectors are attached firmly. ThinkPad Edge 11” and E10 Hardware Maintenance Manual Color Torque Silver...
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Table 21. Removal steps of system board, fan assembly, and backup battery (continued) When installing: Make sure that the connector is attached firmly. DANGER Use only the battery specified in the parts list for your computer. Any other battery could ignite or explode. Chapter 8 Removing and replacing a FRU...
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Table 21. Removal steps of system board, fan assembly, and backup battery (continued) When installing: Make sure that the connectors are attached firmly. When installing: Before you attach the fan assembly to the system board, you need to peel the thin film off from the thermal rubbers as shown in this figure.
1130 LCD unit For access, remove these FRUs in order: • “1010 Battery pack” on page 59 • “1020 Bottom door” on page 60 • “1030 Hard disk drive (HDD)” on page 62 • “1070 Keyboard” on page 68 • “1080 Palm rest assembly, power-on board assembly (with cable), and microphone” on page 71 •...
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Table 23. Removal steps of LCD unit When installing: • Make sure that you route the cables firmly as shown in this figure. • When you route the cables, make sure that they are not subjected to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
1140 CRT board assembly (with cable) For access, remove these FRUs in order: • “1010 Battery pack” on page 59 • “1020 Bottom door” on page 60 • “1030 Hard disk drive (HDD)” on page 62 • “1070 Keyboard” on page 68 •...
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Table 25. Removal steps of DC-in cable and base cover assembly Note: Applying labels to the base cover Note: If the Windows Authentication label (COA) with the label attached to the customer, or provide a letter to the customer stating what the label was originally on the system and what the label part number, serial number, and product key were.
2020 Integrated camera For access, remove these FRUs, in order: • “1010 Battery pack” on page 59 • “2010 LCD bezel assembly” on page 88 Table 27. Removal steps of integrated camera When installing: Make sure that the connector is attached firmly. Chapter 8 Removing and replacing a FRU...
2030 LCD panel, hinges, and LCD cable For access, remove these FRUs in order: • “1010 Battery pack” on page 59 • “1020 Bottom door” on page 60 • “1030 Hard disk drive (HDD)” on page 62 • “1070 Keyboard” on page 68 •...
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Table 28. Removal steps of LCD panel, hinges, and LCD cable (continued) Step Screw (quantity) M2 × 4 mm, wafer-head, nylon-coated (4) When installing: When attaching the LCD panel to the cover, press the left and right edges covered with metal gently with your fingers.
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Table 28. Removal steps of LCD panel, hinges, and LCD cable (continued) ThinkPad Edge 11” and E10 Hardware Maintenance Manual...
2040 Antenna kit and LCD rear cover assembly For access, remove these FRUs in order: • “1010 Battery pack” on page 59 • “1020 Bottom door” on page 60 • “1030 Hard disk drive (HDD)” on page 62 • “1070 Keyboard” on page 68 •...
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CRU; and (2) you may be charged for the replacement CRU if Lenovo does not receive the defective part within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details.
Keyboard Table 32. Parts list—Keyboard Language Arabic Belgian Brazilian Portuguese Bulgarian Canadian French (058) Canadian French (Acnor) Czech Danish Dutch Finnish, Swedish French German Greek (U.S. English and Greek layout) Hebrew Hungarian Icelandic Italian Japanese Kazakhstan Korean Latin American Spanish Norwegian Polish Portuguese...
Power cords A ThinkPad power cord for a specific country or region is usually available only in that country or region: Table 36. Parts list—2-pin power cords Country or region Argentina • models -CTO, xxY Brazil • models -CTO, xxP Canada, U.S.
Recovery discs Windows 7 Home Basic (32 bit) DVDs Windows 7 Home Basic (32 bit) is preinstalled as the operating system in the following models: • 0328-CTO, 2Yx, 2Zx, 32x, 33x, 34x, 35x, 36x, 37x, 38x, 39x, 3Ax, 43x, 44x, 45x, 4Cx, 4Gx, 4Hx, 4Jx •...
Windows 7 Home Premium (64 bit) DVDs Windows 7 Home Premium (64 bit) is preinstalled as the operating system in the following models: • 0328-CTO, 22x, 24x, 25x, 2Ax, 2Bx, 2Cx, 2Dx, 2Ex, 2Fx, 2Gx, 2Hx, 2Jx, 2Lx, 2Mx, 2Px, 2Qx, 3Bx, 3Cx, 3Dx, 3Ex, 3Fx, 3Kx, 3Lx, 4Kx •...
Windows 7 Professional (64 bit) DVDs Windows 7 Professional (64 bit) is preinstalled as the operating system in the following models: • 0328-CTO, 23x, 26x, 27x, 28x, 29x, 2Kx, 2Nx, 2Sx, 2Vx, 3Gx, 3Mx, 3Nx, 3Px, 3Qx, 3Rx, 47x, 48x, 4Fx, 4Lx, 4Mx •...
Windows 7 Starter (32 bit) DVDs Windows 7 Starter (32 bit) is preinstalled as the operating system in the following models: • 0328-CTO, 3Sx, 3Tx, 42x • 2545-CTO, 2Cx, 2Dx, 2Fx, 2Gx, 33x, 34x, 36x Table 42. Parts list—Windows 7 Starter (32 bit) recovery DVDs Language Arabic Brazilian Portuguese...
USB floppy diskette drive tool kit Test card for integrated Smart Card LENOVO ThinkPad Hardware Maintenance Diskette Version 1.76 or later Note: Download the file from the following Web site: http://www.lenovo.com/spm ThinkPad Edge 11” and E10 Hardware Maintenance Manual 95F3598...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Electronic emission notices For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Active Protection System Lenovo ThinkPad...
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Part Number: 75Y6925_01 Printed in China (1P) P/N: 75Y6925_01 *75Y6925_01*...