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WPL25/WHC25 Quick Start Guide
The following guide lists the most common problems that may be encountered when operating this
barcode printer. If the printer still does not function after all suggested solutions have been invoked,
please contact the Customer Service Department of your purchased reseller or distributor for
assistance.
LED Status
This section lists the common problems that according to the LED status and other problems you may
encounter when operating the printer. Also, it provides solutions.
LED Status /
Color
OFF
Solid Green
Green with
blinking
Red with
blinking
Note: Printer status can be easily shown on the Diagnostic Tool. For more information about the
Diagnostic Tool, please refer to the instruction in the software CD disk.
Troubleshooting
Printer
Possible Cause
Status
No response
No power
ON
The printer is ready
to use
Pause
The printer is
paused
Error
The out of label or
the printer setting is
not correct
18
Recovery Procedure
* Turn on the power switch.
* Check if the green LED is lit on power
supply. If it is not lit on, power supply is
broken.
* Check both power connections from the
power cord to the power supply and from
the power supply to the printer power jack if
they are connected securely.
* No action necessary.
* Press the FEED button to resume for
printing.
1. Out of label
* Load a roll of label and follow the
instructions in loading the media then press
the FEED button to resume for printing.
2. Printer setting is not correct
* Initialize the printer by instructions in
"Power on Utility" or "Diagnostic Tool".
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