Frequently Asked Questions - Quadra-Fire CASTILE-MBK-B Owner's Manual

L. Frequently Asked Questions
1. Metallic noise.
2. Ash buildup on glass.
3. Glass has turned dirty.
4. Fire has tall fl ames with black tails and is lazy.
5. Smokey start-up or puffs of smoke from the airwash. 5. Either the fi repot is dirty or there is too much fuel at
6. Large fl ame at start-up.
CONTACT YOUR DEALER for additional information regarding operation and troubleshooting.
05/05/2015
ISSUES
Visit www.quadrafi re.com to fi nd a dealer.
Odors and vapors released during initial operation.
• Curing of high temperature paint.
• Open windows for air circulation.
Odors may be irritating to sensitive individuals.
1. Noise is caused by metal expanding and contracting as
it heats up and cools down, similar to the sound pro-
duced by a furnace or heating duct. This noise does not
affect the operation or longevity of your appliance.
2. This is normal. Clean the glass.
3. Excessive build up of ash. The lower burn settings will
produce more ash, the higher burn settings produce
less. The more it burns on low the more frequent clean-
ing of the glass is required.
4. The feed rate needs to be reduced or the fi repot needs
cleaning. Heat exchanger or exhaust blower needs
cleaning.
start-up and not enough air. Close down feed rate 1/4
inch at a time until this no longer happens.
6. This is normal. Flame will settle down once the fi re is
established.
CAUTION
7021-155B
CASTILE FREESTANDING
SOLUTIONS
11