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KVH Industries Limited Warranty: eTrac
Limited Warranty on Hardware
KVH Industries, Inc. warrants the KVH product purchased against defects in materials for
and against factory labor costs for a period of ONE (1) year from the date of original retail
purchase by the original purchaser. It is the customer's responsibility to verify the date of
purchase by returning the warranty card included with the product to KVH within 30
days of purchase, or by providing a copy of a dated sales receipt for the KVH product
under warranty with the warranty claim. If this date cannot be verified, the warranty
period will begin 30 days after the date of manufacture of the original product purchased.
If you discover a defect, KVH will, at its option, repair, replace or refund the purchase
price of the product at no charge to you, provided you return it during the warranty
period, transportation charges prepaid, to the factory direct. Please attach your name,
address, telephone number, a description of the problem and a copy of the bill of sale or
sales receipt as proof of date of original retail purchase, to each product returned to
warranty service. Alternatively, you may bring the product to an Authorized KVH
dealer/distributor for repair. During the first year, and if the product was installed by an
Authorized KVH dealer/distributor (identified with the KVH Authorized
dealer/distributor list), KVH will cover the dealer's/distributor's labor charges for
warranty repairs, provided the dealer/distributor contacts KVH for pre-approval of the
charges. Approval of charges is at KVH's sole discretion.
This Limited Warranty does not apply if the product has been damaged by accident,
abuse, misuse or misapplication or has been modified without the written permission of
KVH; if any KVH serial number has been removed or defaced; or if any factory-sealed
part of the system has been opened without authorization.
Return Authorization
A Return Material Authorization is required prior to returning the product to KVH
Industries. Please call our Technical Support Department at +1 401 847-3327 or send an e-
mail to techs@kvh.com to obtain the RMA number. Write the number in large, clear
characters on the outside of the box. To avoid confusion and misunderstandings,
shipments without an RMA number clearly visible on the outside box will be refused and
returned to you at your expense. If possible, use the original box and packing material to
protect the equipment from damage in shipment. KVH assumes no responsibility for
warranty shipments from the customer to the factory if not shipped in the manner
prescribed above.
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