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Wireless networking problems
NOTE
❖
If your device is equipped with an internal Wi-Fi
adapter, verify that Airplane mode is OFF, see
up for communications" on page
❖
Verify that your device can detect access points or
routers. If it can detect a Wi-Fi
then it may be a configuration issue.
❖
Verify that signal strength is good using the utility
provided with the Wi-Fi
❖
If another device is on the same network, verify that it
has network access, and can connect to the Internet. If,
for example, the other device cannot browse to a public
Web site, the ISP's (Internet Service Provider) service
may be disrupted.
❖
Verify that the Service Set Identifier (SSID), or network
name, is correct - i.e., that it matches the SSID assigned
to the access point you are attempting to connect
through. SSIDs are case-sensitive.
❖
Check the Windows
verify that the Wi-Fi
Windows
loaded. To access the Device Manager, swipe in from the
right edge of the screen. When the Windows
appear touch the
Control Panel
System and Security
Device Manager and carefully note any error messages
these will be very helpful if you should confer with a
support technician at a later time.
If Something Goes Wrong
Wireless networking problems
This section provides general troubleshooting tips for
networking problems, specifically wireless (Wi-Fi
networking.
The terms and concepts used assume a basic
understanding of networks, and may be for more
advanced users. If you need assistance or if you are not
familiar with the terminology, please see Windows
and Support or contact your computer technician.
®
operating system, and that the driver is
. Touch
®
access point or router
®
adapter.
®
Control Panel's Device Manager to
®
adapter is recognized by the
(
) charm, and then type
Search
Control Panel
, and then
®
"Setting
70.
®
charms
, and then select
. Launch the
System
91
®
)
®
Help
-
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