Advertisement
Vonage V-Portal LCD Error Messages
If a problem occurs when installing or using your V-Portal, you'll see one of the error messages described
below. Each message identifies the problem and tells you the most common solution.
If you see an error message, follow the advice on the second line of the message. For instance, the second
line of the "Internet Port Error [Code 001]" message advises you to "Unplug blue cable and securely plug it
back into the blue port." Simply unplug the blue cable and securely plug it back into the blue port. The V-
Portal should then power up successfully.
Need more help? The most common causes for each error message are listed below along with suggestions
on how to solve the problem.
Internet Port Error [Code 001]
Unplug blue cable and securely plug it back into the blue port
This message displays when any of the following errors occur:
•
Internet cable is loose, disconnected or bad. Simply unplug the blue cable and securely plug it
back into the blue port. You should hear a click.
In rare cases the blue cable could be faulty. If so, use any other Ethernet cable in place of the
blue one.
Or...
•
Your modem is not functioning.
Typically the cause is still a loose cable. Make sure the cable connecting your cable/DSL
to the Internet connection on your wall is securely connected and the modem is powered on.
If all the cables are securely connected and the problem still exists, pull the power cord out of the back of
your cable/DSL modem, wait for 30 seconds and plug it back in. The modem will then take a few minutes to
complete its start-up process. Most modems have a light that should be lit solid when start-up is complete.
When start-up is complete, this error should be cleared up.
Internet Connect Error [Code 002]
Check if your Internet is down. Try restarting modem. For DSL: Check PPPoE setup.
This message displays when any of the following errors occur:
•
Your V-Portal can not reach your ISP (Internet Service Provider).
This indicates that your
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide
modem's
connection to your ISP is down or your ISP's servers are down.
modem
8
Advertisement
