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Vonage V-Portal User Guide
Most users will not need to use these utilities unless asked to do so by a member of the Vonage Customer
Support team. The results of these tests should be interpreted by users who have sufficient networking
knowledge or a member of the Vonage Customer Support team.
Ping stands for Packet Internet Groper. Ping is a utility that is used to determine if a particular IP address is
present on line and accessible. It works by sending a packet to the IP address in question and waiting for a
reply.
A Ping test is useful in troubleshooting network problems. It not only determines whether your computer can
communicate with a remote device, but also provides indicators of the general speed or reliability of the
network connection.
The V-Portal allows you to test your Local Area Network (LAN) connection using the Ping command.
A Traceroute test, as the name implies, is a utility used to trace the route a packet takes from your
computer, across the Internet, to its specified destination.
To perform a Ping test:
Log in to the Web UI. From the home page click on the Status button and then choose the Diagnostics
sub-menu. Select Ping from the Utility field drop down list. The following screen will be displayed:
•
Enter the IP address you want to ping in the Target field.
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
70
Section 11 which explains limitations on Warranty, Remedy and Liability.
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