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High Voltage 2 Error [Code 012]
High voltage. Disconnect cable from phone port 2 immediately. Contact Vonage customer care.
Vonage customer care agents are trained to assist customers with this rare problem. Disconnect the phone
cord from Phone Port 2 and call Vonage at 1-877-272-0528 for assistance.
Line 1 Wiring Error [Code 013]
Phone port 1 may be connected to live telco line. Plug phone directly to green port 1.
You'll see this message if Phone Port 1 of the V-Portal is connected directly to a phone jack in your
home and your home phone wiring hasn't been completely disconnected from the traditional
telephone company. Plug your phone directly into the green Phone Port 1 of the V-Portal, pull the power
plug out of the back of the V-Portal, wait for 30 seconds, and put it back in. Once the V-Portal has finished
powering up, start using Vonage service.
If you would like to use your V-Portal with the existing telephone wiring in your home, see
do-it-yourself advice on distributing Vonage service to all of your phone jacks. If you'd prefer to hire
someone to adjust your home wiring, consult a professional electrician or telephone technician. Vonage
offers a professional installation service in many geographic areas. See
more information.
Line 2 Wiring Error [Code 014]
Phone port 2 may be connected to live telco line. Plug phone directly to green port 2.
You'll see this message if Phone Port 2 of the V-Portal is connected directly to a phone jack in your
home and your home phone wiring hasn't been completely disconnected from the traditional
telephone company. Plug your phone directly into the green Phone Port 2 of the V-Portal, pull the power
plug out of the back of the V-Portal, wait for 30 seconds, and put it back in. Once the V-Portal has finished
powering up, start using Vonage service.
If you would like to use your V-Portal with the existing telephone wiring in your home, see
do-it-yourself advice on distributing Vonage service to all of your phone jacks. If you'd prefer to hire
someone to adjust your home wiring, Vonage also offers a professional installation service in many
geographic areas. See
Professional Installation Basics
Short in Line 1 Error [Code 015]
Faulty phone or home wiring. Plug known good phone using known good cable to green port 1.
This message displays if there is a short in your phone or fax machine, phone cord, or home phone
wiring (if Phone Port 1 of the V-Portal is connected directly to a wall jack in your home). In rare
cases, it may display if a phone handset is off-hook..
First make sure the handset for each of your phones is sitting snugly in the phone cradle (on-hook). If any
handsets were off-hook, pull the power plug out of the back of the V-Portal after putting them back on-hook,
wait for 30 seconds and put it back in. If the error is resolved once the V-Portal has finished powering up,
you can start using Vonage service as soon as you see the Phone icon displayed.
If all handsets are on-hook and the message still displays, simply using a phone and a phone cord you know
are in working order typically resolves the problem.
•
If you have your phone plugged directly into the green Phone Port 1 of the V-Portal, replace it with
a known good phone and a known good cord, then power cycle your V-Portal (Pull the power plug
out of the back of the V-Portal, wait for 30 seconds, and put it back in). Once the V-Portal has
finished powering up and you see the Phone icon displayed, start using Vonage service.
•
If you're using your home wiring, make sure each of your phones and phone cords are in good
working order by plugging them into the green Phone Port 1 of your V-Portal, one at a time, and
power cycling the V-Portal. If the V-Portal still displays this error after it has finished powering up
you have found a phone or phone cord that has a short. Replace it with a known good phone and
View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to
Section 11 which explains limitations on Warranty, Remedy and Liability.
Vonage V-Portal User Guide
for more information.
Home Wiring
Professional Installation Basics
Home Wiring
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