Kenwood KDC-X399 Instruction Manual page 26

TROUBLESHOOTING
Symptom
iHeartRadio station
cannot be selected.
"CANNOT CREATE"
"CANNOT SAVE"
"DISCONNECTED"
"NO SKIPS"
"NO STATIONS"
"NOT CONNECTED"
"IHEARTLINK UP"
"PLEASE LOGIN"
"STATION NOT
AVAILABLE"
"STATION NOT SELECTED"
"STREAM ERROR"
"THUMB FAILED"
"TIMED OUT"
24
JS_KWD_KDC_X399_KN_EN_05.indd 24
Remedy
If "Explicit Content" in [Account Settings] is checked in
the web version of iHeartRADIO, custom stations become
unavailable.
Custom station name creation is unsuccessful.
Addition to the favorite category failed.
Check the connection to the device.
The skip limit has been reached. Retry later.
No stations are found.
Link to the application is impossible.
Make sure you have installed the latest version of the
iHeart Link for KENWOOD application on your device.
You haven't log in. Log in again.
Broadcast from the station is over.
No station is selected.
Broadcast data is interrupted.
Registration of Thumbs Up/Down has failed.
The request has resulted in time-out.
Symptom Remedy
"CH LOCKED LOCK CODE?" The selected channel is locked. Enter the correct pass code
to unlock. ( 12)
"CHAN UNSUB" The selected channel is unsubscribed. Call 1-866-635-2349
in U.S.A. or 1-877-438-9677 in Canada to subscribe.
( 11)
"CH UNAVAIL" The selected channel is unavailable. Visit
www.siriusxm.com for more information about the
SiriusXM channel lineup.
"CHECK ANTENNA" Check the antenna and its connection are in good condition.
"CHECK TUNER" Make sure the SiriusXM Vehicle Tuner is connected to
the unit.
"NO SIGNAL" Make sure the antenna is mounted outside the vehicle.
"SUBSCRIPTION UPDATED Your subscription is updated. Press the volume knob to
– PRESS ENTER TO continue.
CONTINUE."
"CODE ERROR" Make sure you have entered the correct pass code. ( 12)
"NO CONTENT" There is insufficient content to start TuneScan.
"SCAN CANCEL" TuneScan has been aborted.
• Search from the Bluetooth device again.
No Bluetooth device is
• Reset the unit. ( 3)
detected.
• Make sure you have entered the same PIN code to both
Bluetooth pairing cannot
be made.
• Delete pairing information from both the unit and the
• Adjust the microphone unit's position. ( 13)
Echo or noise is heard
• Check the [ECHO CANCEL] setting. ( 14)
during a phone
conversation.
the unit and Bluetooth device.
Bluetooth device, then perform pairing again. ( 13)
8/8/2014 3:18:31 PM