Troubleshooting - Desa VH Series Stove"VICTOR HEARTH" Owner's Operation And Installation Manual

WARNING: Turn off heater and let cool before servicing. Only a
qualified service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
When ignitor button is pressed,
there is no spark at pilot
When ignitor button is pressed,
there is spark at pilot but no
ignition
Pilot lights but flame goes
out when control knob is
released
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trouBLesHootinG

POSSIBLE CAUSE
1. Ignitor electrode not con-
nected to ignitor cable
2. Ignitor cable pinched or
wet
3. Piezo ignitor nut is loose
4. Broken ignitor cable
5. Bad piezo ignitor
6. Ignitor electrode broken
7. Ignitor electrode positioned
wrong
1. Gas supply turned off or
equipment shutoff valve
closed
2. Control knob not in PILOT
position
3. Control knob not pressed
in while in PILOT position
4. Air in gas lines when in-
stalled
5. Depleted gas supply (pro-
pane/LP models only)
6. Pilot is clogged
7. Gas regulator setting is not
correct
1. Control knob not fully
pressed in
2. Control knob not pressed
in long enough
3. Equipment shutoff valve
not fully open
4. Control valve damaged
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REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched
by any metal or tubing.
Keep ignitor cable dry
3. Tighten nut holding piezo ig-
nitor. Nut is located behind
the mounting bracket.
4. Replace ignitor cable
5. Replace piezo ignitor
6. Replace pilot assembly
7. Replace pilot assembly
1. Turn on gas supply or open
equipment shutoff valve
2. Turn control knob to PILOT
position
3. Press in control knob while
in PILOT position
4. Continue holding down
control knob. Repeat ignit-
ing operation until air is
removed
5. Contact local propane/LP
gas company
6. Clean pilot (see Cleaning
and Maintenance, page 27)
or replace pilot assembly
7. Replace gas control
1. Press in control knob fully
2. After pilot lights, keep con-
trol knob pressed in 30
seconds
3. Fully open equipment shut-
off valve
4. Replace control valve
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