Trouble Shooting Guide - KanPak CDG-211 Operator's Manual

TROUBLE SHOOTING GUIDE

ISSUE
No power, display, or
lights (as applicable).
Dispenser will not
dispense product.
Dispenser is leaking
product.
Display/compartment
temperature is too
warm or too cold.
ERR on Display, or
Flashing Yellow LED
CAUSE
Power switch is not turned ON.
Circuit breaker on the
dispenser is tripped, indicated
by a white strip on top of the
breaker button when popped
out.
Power cord is not plugged in.
No power at the outlet.
Product tube is not inserted
properly.
Valve door not fully closed.
Product tube is not centered.
Product accumulation within
valve assembly.
Vents are covered.
Defrost cycle just completed.
Compartment has ice and/or
frost build-up.
The temperature control
requires adjustment.
The unit requires servicing.
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SOLUTION
Reset the power control switch
located on the lower left side of the
unit. Turn the switch OFF, wait 5
seconds, then turn the switch ON.
Reset the circuit breaker located on
the lower left side of the unit (below
the power control switch). Depress
the breaker button to reset.
Ensure the dispenser power cord is
plugged into a functioning outlet.
Depress the reset button of a GFI
outlet if equipped.
Have a qualified person check the
in-store circuit-breaker to restore
power to the circuit.
Verify the product tube is installed
correctly, and is not pinched,
twisted or bent.
Confirm the valve door is fully
closed and the thumbscrew is
tightened securely.
Ensure the product tube is centered
properly in the dispensing valve
assembly.
Clean the valve assembly and
surrounding area.
Remove obstructions blocking the
vents located on the top rear of the
unit.
Check the temperature again after
15 minutes have elapsed.
Perform the standard preventative
maintenance (PM) as outlined.
Contact KanPak Equipment Service.
Contact KanPak Equipment Service.