Before You Call - Kenmore Elite 970-7070 Series Use & Care Manual

Before You Call

CONCERN
AUTOMATIC ICE MAKER
Ice maker is not mak-
ing any ice.
Ice maker is not mak-
ing enough ice.
Freezer ice maker will
not stop making ice.
Ice cubes are freezing
together.
OPENING/CLOSING OF DOORS/DRAWERS
Door(s) will not close.
Drawers are difficult to
move.
POTENTIAL CAUSE
• Ice maker is turned off.
• Refrigerator is not connected to wa-
ter line or water valve is not open.
• The water supply line is kinked.
• The water filter is not seated
properly.
• The water filter may be clogged
with foreign material.
• Saddle valve on cold water pipe
is clogged or restricted by for-
eign material.
• Ice maker is producing less ice
than you expect.
• The water filter may be clogged
with foreign material.
• The water supply line is kinked.
• Saddle valve on cold water pipe
is clogged or restricted by for-
eign material.
• Ice maker wire signal arm is be-
ing held down by some package
in the freezer that has fallen
against the ice maker.
• Ice cubes are not being used
frequently enough.
• Ice cubes are hollow (shells of
ice with water inside). The hollow
cubes break open in the bin and
leak their water onto existing ice,
which causes it to freeze together.
• Door was closed too hard, caus-
ing other door to open slightly.
• Refrigerator is not level. It rocks
on the floor when moved slightly.
• Refrigerator is touching a wall or
cabinet.
• Food is touching shelf on top of
drawer.
• Track that drawers slide on is dirty.
COMMON SOLUTION
• Turn on ice maker. For the freezer ice maker, lower
the wire signal arm.
• Connect the unit to the household water supply and
ensure the supply valve is open.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Remove and re-install the water filter. Be sure to push the
filter firmly so that you hear it lock solidly into position.
• If water dispenses slowly or not at all, or if the filter is
six (6) months old or older, it should be replaced.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve.
Clean valve. Replace valve if necessary.
• Freezer ice makers will produce approximately 2.5
pounds of ice every 24 hours depending on usage
conditions.
• If water dispenses slower than normal, or if the filter is
six (6) months old or older, it should be replaced.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing saddle valve.
Clean valve. Replace valve if necessary.
• Move the item and release wire signal arm. Remove
any ice cubes that may have frozen together over the
wire signal arm.
• Remove ice container and discard ice. The ice maker
will produce fresh supply. Ice should be used at least
twice weekly to keep the cubes separated.
• This generally occurs when the ice maker does not get
enough water. This is usually the result of a clogged
water filter. Replace the water filter.
• Close both doors gently.
• Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to cor-
rect a sagging or sloping floor.
• Ensure floor is level and solid, and can adequately
support the refrigerator. Contact a carpenter to cor-
rect a sagging or sloping floor.
• Remove top layer of items in drawer.
• Ensure drawer is properly installed on track.
• Clean drawer, rollers, and track. See Care & Cleaning.
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