Troubleshooting
Action
Step 3
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do streaked horizontal lines appear on prints?
Step 4
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Do streaked horizontal lines appear on prints?
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines appear on prints?
Streaked vertical lines appear on prints
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Step 1
a
Depending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do streaked vertical lines appear on prints?
Yes
No
Go to step 4.
The problem is solved.
Go to step 5.
The problem is solved.
Contact
technical
The problem is solved.
support.
Yes
No
Go to step 2.
The problem is solved.
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