Gigaset T300 PRO Administrator's Manual
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Gigaset T300 PRO Administrator's Manual

Gigaset T300 PRO Administrator's Manual

Pbx telephone system
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Summary of Contents for Gigaset T300 PRO

  • Page 1 T 500 T 300 PRO -...

  • Page 3: Table Of Contents

    Introduction ............5 UI elements for Gigaset T300 PRO / Gigaset T500 PRO ......6 Initial configuration .
  • Page 4 Creating an interconnection ..........73 Adding other Gigaset T300 PRO / Gigaset T500 PRO PABXs ....73 Connected locations .

  • Page 5: Introduction

    Introduction Introduction The Gigaset T300 PRO and Gigaset T500 PRO PABXs offer numerous features for operating and configuring your phones. This user guide describes the administration functions for both devices. Information about operating the PABX can be found in the user guide.

  • Page 6: Ui Elements For Gigaset T300 Pro / Gigaset T500 Pro

    PABX can be found in the user guide. Your firewall settings Your network's firewall must be opened to operate Gigaset T300 PRO / Gigaset T500 PRO ports for specific protocols. You will find an overview of protocols and logs in the appen- £...

  • Page 7: Initial Configuration

    Initial configuration Initial configuration Your Gigaset T300 PRO / Gigaset T500 PRO PABX is supplied with a web user interface and can be configured using an Internet browser on the computer of your choice. Prerequisite: You have connected your PABX to your local network, as described in the short user guide provided.

  • Page 8: Step 1: Configuring The Phone

    25). Automatically detecting and configuring phones If you are using phones from the Gigaset IP PRO range, these can be configured by an automatic network scan. This process also works for various ATA and analogue cards. A list of supported models can be found at www.gigaset.com/pro.
  • Page 9 Now start the search with Search now. Please note Not all phones that are to be connected to the Gigaset T300 PRO / Gigaset T500 PRO have to be configured during initial configuration. Additional phones can be added at a later stage in the configuration section.
  • Page 10 ¤ Now enter the MAC addresses of the additional phones to be included in the list. The MAC address for Gigaset pro phones can be found on the devices' type plate or on the ¢ web user interface under Status Device.

  • Page 11: General Settings

    Specifying a deposit prevents incoming calls from "getting lost" in the system. Internal These are the connection numbers to be assigned locally, with which Numbers Gigaset T300 PRO / Gigaset T500 PRO network users communicate with each other.

  • Page 12: Step 3: Setting Up The Administrator Account

    Initial configuration Step 3: Setting up the administrator account The Gigaset T300 PRO / Gigaset T500 PRO user concept A user is characterised by the following features in the Gigaset T300 PRO / Gigaset T500 PRO system: Login-ID Password First Name...

  • Page 13: General Information About Administration

    For creating and editing user groups For defining and editing groups For autoprovisioning and integrating phones and ATA adapters Gigaset PRO modules For setting up voicemail boxes Basic settings for managed conferences For addressbook settings For assigning numbers to users...

  • Page 14: Users

    As a text value external Optional external phone number as a text value (a phone number on the Gigaset T300 PRO / Gigaset T500 PRO server that already exists and is not assigned.) internal Requires an internal phone number (a phone number on the Gigaset T300 PRO / Gigaset T500 PRO server that already exists and is not assigned.)

  • Page 15: Configuring User Accounts

    Page 19). If there is nothing specified for the user here, the system uses Gigaset pro FAX as the sender name and 00 as the sender number. Please note With the exception of the login ID, the user can change all of these details in his pref-...
  • Page 16 Users Redirection rules Redirection rules can be specified for the user's phone numbers via the corresponding tabs. These rules can always apply or apply only when the user is making a call via the number or does not pick up a call after a certain amount of time. ¤...
  • Page 17 A configured telephone is only activated when it is assigned to a user. Primary Phone for several assigned devices: The call manager (i.e., the phone interface on the Gigaset T300 PRO / Gigaset T500 PRO web user interface) and the WinClient use the primary phone to establish connections as standard.
  • Page 18 Users Assigning phone numbers ¤ Open the list of available internal and external phone numbers with Add Number or ¤ To copy the number of your choice, mark it and then select it. The new phone number is automatically activated for all of the user's phones. If the user is assigned several external phone numbers, you can choose the number to be displayed to call participants from the Display Number selection menu.
  • Page 19 Users Phone number properties Conference Room Reserves the number permanently as a conference room. This option is independent of any planned conference (see Conference £ Page 42). Conferences held on this number cannot be managed or followed in contrast to those that do not use this number. Software Fax 2 Mail Denotes this number as a fax number.
  • Page 20 Activating/deactivating the checkboxes assigns/revokes rights for the user. Any changes to the user's permissions will come into effect the next time he logs in to Gigaset T300 PRO / Gigaset T500 PRO. The buttons for the modified items are shown in the menu bar for the web user interface (once activated) or are no longer available (once deactivated).

  • Page 21: Groups

    Groups Groups Groups are used to define teams in which anyone is entitled to pick up a call. They are also used for mapping functions such as fax and broadcast. ¤ Click on the New Group button at the bottom of the List of registered groups win- dow.

  • Page 22: Editing Group Preferences

    (ring-all group), the following options are avail- able: Broadcast This option has only been available on Gigaset IP PRO phones so far. Similar to an announcement (i.e., without having to actively accept the call), all members will receive the call via the phone loudspeaker.
  • Page 23 Groups User assignment ¤ You must change to the User Assignment tab to assign users to a group. ¤ Click on or Add Person. You can search for local users or users from other PABXs in an interconnection using the search/list view. You can set the availability of the members via the group's phone number(s) by activating the checkbox in the Logged On column.

  • Page 24: Phones

    List of configured phones Important This list does not contain any Gigaset pro phone plug-ins. These must not be config- ured or applied. If a user is given permission to use the plug-in, he must only activate it in his preferences. The user can see the phone plug-in in the list of his phones and it is displayed with IAX2/...

  • Page 25: Configuring Phones

    Select the type of phone from the Telephone Type dropdown list. This dropdown list contains all standard phones currently supported by Gigaset T300 PRO / Gigaset T500 PRO. If a device or softphone is not listed, you can either: – Select "Standard SIP", which contains the basic function settings.
  • Page 26 Phones Overwriting phone settings For several device types, there is an option to copy the settings of the Gigaset T300 PRO / Gigaset T500 PRO directly to the phone via the network without having to change the set- tings on the phone.
  • Page 27 Usage of several codecs is subject to license G.729, for example, is integrated in Gigaset T300 PRO / Gigaset T500 PRO, but must be registered first. The program for this can be found in /usr/lib/asterisk/modules/g729/ and is launched with the com- mand ./register-g729-32-bit.
  • Page 28 2000 ms whether the client is still available. If the client does not react within this timeframe, it is regarded as not available for Gigaset T300 PRO / Gigaset T500 PRO and no other calls are forwarded to the client.

  • Page 29: Modules

    Negative lists can be used to ensure callers and called numbers are not processed by this module. The modules supplied with Gigaset T300 PRO / Gigaset T500 PRO can be modified to suit personal requirements. However, the module concept primarily offers the possibility of creating your own functions.

  • Page 30: Module Configuration

    Several module configurations contain the Phonenumbers tab. This is used to select phone numbers from your Gigaset T300 PRO / Gigaset T500 PRO PABX, for which the module should be used. The following paragraphs illustrate the module configuration steps using the modules supplied with the Gigaset T300 PRO / Gigaset T500 PRO.
  • Page 31 Modules Order of execution Configurations of modules from Call-Processing may have the same rights and thus com- pete for access to calls. The Execution order domain is used to control this. Here, you can specify the sequence of the various call processing subtype modules, according to which the module configurations should process call connections.

  • Page 32: Module Library

    For downloading the module as a ZIP file. Downloading a module allows you to save it locally, e.g., to use on another Gigaset T300 PRO / Gigaset T500 PRO installation or to transfer it. Select the option "Save to hard disk/diskette" and save the file in the directory you wish to use.

  • Page 33: The Gigaset T300 Pro / Gigaset T500 Pro Module Designer

    Modules The Gigaset T300 PRO / Gigaset T500 PRO module designer Please note Several windows of the module designer can be open at the same time, making it pos- sible to edit an existing module and create a new one simultaneously. Functions and individual functional components can be copied and inserted in both module design- ers.
  • Page 34 Modules Now you can create the function using the commands from the components. There are two ways to do this: By double-clicking with the left mouse key on a component or By dragging the command from the components menu on the right and dropping it into the editor in the centre.
  • Page 35 Modules A log entry is added to the function containing the caller's country code (_countryCode). The editor menu The editor menu enables you to edit one or more previously selected components (rows) in the editor. The individual commands are: Copy Insert above selection Insert below selection Deactivate (corresponds to commenting out program rows.
  • Page 36 Modules Copying two components using the editor menu. Below the components, the current selection is displayed in text form (2 components selected). The editing options are also available in the pop-up menu for each component. Copying a component using the context menu...
  • Page 37 Modules In this tab, the developer can insert his own tabs with graphical UI elements. These allow you to customise modules during module configuration. The interface elements range from simple components for creating headings and messages or fields for user inputs, for example checkboxes and phone number lists, right through to complex components such as user and group lists, elements for creating schedules and Key Value Maps –...
  • Page 38 Modules Module settings The Module Settings tab is for specifying several basic module properties. These details can be entered once the individual functions and GUI components have been developed, as soon as the area of application and module features have been determined. The key settings include: Define module type The system differentiates between three basic module types:...

  • Page 39: Voicemail

    Voicemail Voicemail A list of the voicemail boxes already set up is displayed. Operation is standardised, i.e., with sorting, searching, alphabetical tabs etc. You can add, edit and delete voicemail boxes. In the editing screen (accessed via ) for a voicemail box, you can add and remove users and user groups.
  • Page 40 ¤ Then click on Save in the dialogue window to save the new announcement on Gigaset T300 PRO / Gigaset T500 PRO. If you wish to change the announcement, click on and repeat the recording process.
  • Page 41 If the file has been loaded successfully, the file name will be displayed. ¤ Then click on Save in the dialogue window to save the new announcement on the Gigaset T300 PRO / Gigaset T500 PRO. If you wish to change the announcement, click on and repeat the recording process.

  • Page 42: Conference

    Conference Conference Several base settings must be made before you can use the managed conference func- tion. First, phone numbers are defined, via which the participants can join the conference. When setting up an individual conference via the corresponding function window in the main menu, a PIN is automatically generated for each invited participant.

  • Page 43: Addressbook

    You have the option to either create new directories using the addressbook integrated in Gigaset T300 PRO / Gigaset T500 PRO or integrate existing directories via LDAP. The directories required for the addressbook are created in the Folder Configuration - e.g., a directory for customer contacts and a second for business partners.

  • Page 44: Layout

    Here, you can specify entries that should be seen directly in the open addressbook. Col- umn 4 is used for phone numbers. Gigaset T300 PRO / Gigaset T500 PRO uses name reso- lution, i.e., to assign names to phone numbers, with the phone numbers saved here. If one of these fields is removed from the view (e.g., "mobile"), the corresponding name can not...
  • Page 45 Addressbook The standard contact views There are blocks ready for use for the addressbook from the Gigaset T300 PRO / Gigaset T500 PRO in the templates "Internal addressbook" and "Extended internal addressbook": The contact view, as generated by the "Inter- nal addressbook"...

  • Page 46: Phone Numbers

    The following sections describe setting up individual lines in the same tab and their exter- nal call numbers. Lines Lines denote the connections of the Gigaset T300 PRO / Gigaset T500 PRO PABX that are used for telephony. These are:...
  • Page 47 Analogue and ISDN connections are only possible if you install an analogue and/or ISDN card in your Gigaset T300 PRO / Gigaset T500 PRO. You can obtain these cards from Gigaset Communications. Third-party cards may not be supported or only in part.
  • Page 48 IP address(es), via which the client can log on to the Gigaset T300 PRO / Gigaset T500 PRO server. Either a pure IP (e.g., 192.168.0.1 ) or IP/subnet mask (e.g., 192.168.0.2/255.255.255.0). Multiple entries must be sepa- rated by commas.
  • Page 49 Please check with your provider which formats it supports! Using cards/adapters Cards already installed are usually recognised by the Gigaset T300 PRO / Gigaset T500 PRO and can be selected in the Card Type menu. The line can have whatever name you wish;...
  • Page 50 Lines Two connections on an ISDN card can be assigned different lines.
  • Page 51 PABX. The ISDN card must be connected with a crossover cable at the terminal for the external connection to the telephone network. For Gigaset T300 PRO / Gigaset T500 PRO PABXs, use the crossover ISDN cable supplied.
  • Page 52 The availabil- ity of these features is service provider dependent. Phone Number If No Screening is activated, the Gigaset T300 PRO / Gigaset T500 PRO Prefix PABX may have to be changed to match the service provider's specifica- tion regarding the phone number format of the dialling code.

  • Page 53: Emergency Call

    Lines Echo-Cancellation (EC): This feature is only currently available for ISDN cards from Sirrix. If you wish to activate Echo-Cancellation for these cards, the setting depends on the respective card: Sirrix PCI2E1 and Sirrix PCI4S0 with additional EC hardware require the Hardware option.

  • Page 54: Routing

    Routing Routing Routing priority The Routing Priority is required if more than one line is configured and at least one COR rule is defined in the Cost Optimized Routing tab, or the PABX is part of an interconnection with location routing (see Interconnection £...

  • Page 55: Routing During Unavailability

    Routing Routing during unavailability It must be defined how the PABX processes calls where the user receives a call but does not have an active phone (i.e., he is not logged in to a device) and has not set up redirec- tion.
  • Page 56 Routing Example: The number 01234567 is dialled. Call-by-call 01019 has been entered for the corresponding line, the Gigaset T300 PRO / Gigaset T500 PRO thus dials 0101901234567. Important Call-by-call numbers establish the connections via the respective provider by using these prefixes. The phone tariffs for call-by-call numbers apply and not those from the provider of the line used.

  • Page 57: Server

    Status Software updates ¤ Via Updates: Search now, you can open the list of available Gigaset T300 PRO / Gigaset T500 PRO updates. Only versions that are more recent than the existing installation and also compatible with it will be executed. The newest available version is already selected on the right. This con- tains all features and properties of older versions.

  • Page 58: Time And Date - Ntp Server

    The firewall must enable Port 123 to establish outgoing connections to external NTP servers. By being enabled for the network segment, the Gigaset T300 PRO / Gigaset T500 PRO like- wise becomes an NTP server, from which the phones and client computers connected in this segment take their system time.

  • Page 59: Network

    Nevertheless, you can also use the public domain name for your Gigaset T300 PRO / Gigaset T500 PRO server. In the event of Gigaset T300 PRO / Gigaset T500 PRO being masked by NAT, resulting in problems with the external address, the fol-...

  • Page 60: Network Settings

    Proxy settings If the Gigaset T300 PRO / Gigaset T500 PRO connects to the Internet via a proxy, enter the connection data for the proxy here. This is necessary so that the PABX can send queries for updates and the license management.

  • Page 61: Mail Server

    If the Protocol setting is set as static, you can enter the IP address and subnet mask man- ually. Mail server Gigaset T300 PRO / Gigaset T500 PRO sends voicemails, faxes, backup files, backup reports and other system messages (e.g., changes to user data by administrators) via e- mail to users using an integrated SMTP server.

  • Page 62: Web Server

    Authenticity through the certainty of being connected only to the requested web server. A certificate for the web server is required to use HTTPS. In the Gigaset T300 PRO / Gigaset T500 PRO, there is only a provisional certificate available.

  • Page 63: Backup

    Backup Standard data backup Gigaset T300 PRO / Gigaset T500 PRO automatically creates a data backup of user, group and system configurations and the call lists, voicemails and voicemail announcements every 24 hours. The backup is stored on the server itself and USB storage media con- nected to the server.
  • Page 64 /root/starface/backup/, where the file will be saved. In the Report to field, you can specify an e-mail address, e.g., of a Gigaset T300 PRO / Gigaset T500 PRO administrator as recipient. The error report is also saved in the Protocol...
  • Page 65 Server Step 2: Choose backup details A basic data backup comprises core data such as users, groups and configuration settings. In addition, voicemails received, personally created announcements, and the call detail record (CDR) can be backed up. The CDR is a communication data record that can be used for invoicing purposes.
  • Page 66 Server Step 3: Define location and data When creating a new backup routine, you can only select one storage location. In Step 4, the new backup configuration can be copied for saving, whereupon you can add addi- tional medium types. The options USB and SD-Card relate to storage locations connected to the server! The Send via E-Mail option has the backup file sent as an e-mail attachment to the address specified.
  • Page 67 Server Step 4: Finish backup Please note If the preferences have been adopted, it does not mean they have been saved perma- nently. To do so, you must click on Apply or Save in the List of backup schedules. This starts the data backup and a progress bar for the process is opened. If the process reaches 100%, then the data backup has been completed successfully.
  • Page 68 It contains the call records. The Ignore IP address option is important if a backup is being imported from a different Gigaset T300 PRO / Gigaset T500 PRO server. In this case, it is imperative that this function is activated, or left activated.
  • Page 69 The meaning of the error messages No space left on this device - This error message is displayed, if there is only 512 MB memory available. This minimum capacity is required by the Gigaset T300 PRO / Gigaset T500 PRO during the update process!

  • Page 70: Log Files

    With the Send error report option, the pop-ups that appear in the event of error mes- sages have an additional button, with which the relevant error report can be sent directly to Gigaset Support. If you do not wish users (i.e., "non-administrators") to have this option, deactivate the function! As administrator, you can submit the error reports arising in the event of an error at any time using Send log files to Gigaset support.

  • Page 71: Statistical Evaluation

    Statistical evaluation Statistical evaluation Exporting call records To aid statistical evaluation, you have the option to save the call detail records of individ- ual users and groups as a CSV file locally. Select the corresponding person or group, the range for the calls and the timeframe and then click on Export. These can then be proc- essed using an external application such as MS Office Excel and used for billing purposes.

  • Page 72: Interconnection

    Interconnection Interconnection A Gigaset T300 PRO / Gigaset T500 PRO interconnection is the linking up of several Gigaset T300 PRO / Gigaset T500 PRO PABXs at various locations. A prerequisite for the interconnection is that the locations are connected via virtual private networks (Site-to- Site VPN recommended) or static IP addresses with the appropriate firewall configura- tions.

  • Page 73: Creating An Interconnection

    PABXs can be added to the group. Here, it is necessary to login to each respective PABX. After logging in to the web user interface of the other Gigaset T300 PRO / Gigaset T500 PRO PABX, open the administration pane and select Interconnection from the menu.

  • Page 74: Location Routing

    Interconnection Non-connected locations can be removed from the list by clicking on the corresponding Important If a location is deleted from the list, the routing and assignment of rights (i.e., user, group and status information) for the location concerned are deleted from the PABX's configuration.

  • Page 75: Rights

    Interconnection Rights The settings in the Rights tab are for releasing user and group information from the cur- rent location. Released information is available to other locations in the group in the addressbook, as a presence display for function keys and the call manager. Local users can also be members of remote groups, just as remote users can be assigned to local groups.
  • Page 76 Interconnection At the location West branch, the local administrator status and information should not be availa- ble. ¤ To edit the information release for a specific location, click on and select the loca- tion you wish to edit from the list above. A view containing the individual information groups for the selected location appears.

  • Page 77: Advanced Settings

    In this view, you can edit the existing on-hold loop and create additional on-hold loops. The "default" on-hold loop supplied with the Gigaset T300 PRO / Gigaset T500 PRO can be extended by additional sound files or the existing music file can be replaced. To listen to the music, select the phone with which you would like to listen to the file.

  • Page 78: Xmpp

    Status The upper Connected to XMPP server display relates to the connection of Gigaset T300 PRO / Gigaset T500 PRO to the XMPP server. It is not an indicator of the state of the XMPP server! The second Connected WinClients status display shows the number of currently con- nected Gigaset T300 PRO / Gigaset T500 PRO WinClients and their users.
  • Page 79 Advanced settings For external clients, you can also specify the DNS name instead of the external IP address. Important When the domain is changed, the XMPP server is restarted! All existing connections are interrupted.

  • Page 80: Resetting The System

    Resetting the system Resetting the system Your Gigaset T300 PRO / Gigaset T500 PRO device comes supplied with a fully installed, functioning system. Should you experience serious problems during operation that make the system unusable, you can restore functionality using a recovery version. You can obtain a recovery version ready for installation on a USB stick from Gigaset PRO support.

  • Page 81: Installation Steps

    This language is then used as you progress through the installation process and in future system messages and server console outputs. The language setting for the Gigaset T300 PRO / Gigaset T500 PRO is made at a later stage and is not affected by this setting. Selecting the keyboard layout Selecting the keyboard layout is particularly important for defining the root password.
  • Page 82 Resetting the system Partitioning the hard disk The next stage involves partitioning the hard disk. You can choose to manually or auto- matically partition the hard disk. Settings for automatic partitioning: You have three options for automatic partitioning: Remove all Linux partitions on this system Remove all partitions on this system Keep all partitions and use existing free space The hard disk to be used for automatic partitioning is also selected at this point.
  • Page 83 There is not a warranty cover- ing any loss of data. Deviations from the suggested partitioning process should only occur where specifically specified in your configuration. For all 'normal' Gigaset T300 PRO / Gigaset T500 PRO installations, we recommend following the recommended partitioning process.
  • Page 84 GRUB is able to boot various operating systems, e.g., Linux, Windows 98, XP etc. If Gigaset T300 PRO / Gigaset T500 PRO is the only system operated on the computer, or if Gigaset T300 PRO / Gigaset T500 PRO is booted as the standard operating system, no modifications need to be made at this stage.
  • Page 85 Resetting the system Network settings Instructions for configuring the network are as follows: Here, you can assign an IP address and subnet mask to the individual network cards if the computer is not connected to a DHCP server or if automatic assignment of a network address is not required. When man- ually entering the computer name, the gateway and various DNS server settings must also be configured.
  • Page 86 Resetting the system Selecting the time zone The time zone of the computer is entered on the following screen. One of the yellow points on the world map can be selected using the mouse. Alternatively, you can select the time zone from a list. By activating the UTC option, the coordinated world time is used to calculate time shifts in your specified time zone.

  • Page 87: Starting The Installation Process

    Resetting the system Starting the installation process ¤ Click on Next to confirm the start process and install the system on the hard disk. After restarting the system, a full installation protocol can be viewed in the file ./root/install.log. Please note The console command for opening the installation protocol and/or the "kickstart"...

  • Page 88: Completing The Installation

    Remove the USB stick from the drive and restart the computer. Gigaset T300 PRO / Gigaset T500 PRO can now be configured and operated in the Internet browser from any computer within the local network. To do this, enter http:// and the IP address of the Gigaset T300 PRO / Gigaset T500 PRO server into the web browser's address bar.

  • Page 89: Appendix

    NTP, if this is to be used to control the system sary TCP time 5222 / 5223 XMPP, for instant messaging and the Gigaset T300 PRO / Gigaset T500 PRO WinClient. Port 5223 is used for secure connections with SSL 3090 JMS, for setting up and using an interconnec- tion...
  • Page 90 Appendix Moderating a conference Activating and deactivating mute (microphone) Conference participants: Requesting to speak Moderator: Blocking and unblocking conference Lowering volume Increasing volume Lowering microphone volume Increasing microphone volume A31008-M2212-R102-1y-7619...

  • Page 91: Index

    Index Index ....Activating call waiting indication Import file for user accounts ....Adding GUI components Installation Administration...
  • Page 92 Index activating/deactivating ......assigning to a user account ......internal .
  • Page 93 Index...

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