Gigaset IP BASE Manual
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Gigaset IP BASE Manual

Gigaset IP BASE Manual

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Summary of Contents for Gigaset IP BASE

  • Page 1 IP BASE The most up-to-date and detailed user guide for your Gigaset handset is available from www.gigaset.com/manuals...

  • Page 2: Table Of Contents

    Contents Contents Overview ................4 Base .
  • Page 3 Contents Status information and diagnostics ........... 53 System information .

  • Page 4: Overview

    Device in DECT registration mode or connecting to Gigaset Cloud Steady amber: New firmware available Steady red: No network connection, device not ready for use Flashing red (slow): No connection to Gigaset Cloud Flashing red (quickly): Device is being reset...

  • Page 5: Symbols In The User Guide

    Symbols in the user guide Symbols in the user guide Icons Warnings, which, if not observed, can result in damage to devices or to personal injury. Important information regarding function and appropriate handling or functions that could generate costs. Prerequisite for carrying out the following action. Additional helpful information.

  • Page 6: Safety Precautions

    Only shielded cables should be used to connect the telephone to the local network. Data protection notice When the device is connected to the router, it will automatically contact the Gigaset Support Server. It will send the following device-specific information once per day: •...

  • Page 7: Getting Started

    Getting started Package contents • One base station, one plug-in power supply unit for the base station, one LAN cable • One installation guide, one supplementary sheet The telephone is designed for use in closed, dry rooms within a temperature range of +5°C to +45°C.
  • Page 8 Data protection notice When the device is connected to the router, it will automatically contact the Gigaset Support Server. It will send the following device-specific information once per day: • Serial number / item number • MAC address • Private IP address for the Gigaset in the LAN, its port numbers •...
  • Page 9 Step 1 : Select language and country Step 2 : Set and repeat password Step 3 : Set up telephone connection. You will need your provider's connection data. Click SIP Line configuration Step 4 : Register DECT handset or DECT repeater on your telephone. Device configuration Select the required device Once configuration is complete, the overview page of the web user interface is displayed.

  • Page 10: Using The Telephone

    Starting the web interface Open internet browser Enter www.gigaset-config.com into the address field of the browser . . . the login screen is displayed If there are multiple available Gigaset IP phones on your network, all of them will be displayed select device .
  • Page 11 (widgets) with information on the statuses of components of the phone and provides quick access to important functions and settings. Open overview screen from any operating situations in the web interface: in the header row, click the Gigaset logo Home Overview...
  • Page 12 Getting to know your telephone Call list List of last calls received, made and missed with name (if known) or number, date and time and icon for the call type. missed calls incoming calls outgoing calls Open call list All: click Call list Save number to directory: next to the entry, click...
  • Page 13 Getting to know your telephone Wizards Wizards go step by step through the configuration of important phone components. The following wizards are available: DECT device Registering a DECT handset on the phone DECT repeater Setting up a DECT repeater to extend the range SIP Connection Setting up telephony connections Call divert rule...

  • Page 14: Making Calls

    Making calls Making calls Your phone is connected to the local network. At least one VoIP connection has been set up and assigned to the telephone. At least one handset is registered. Telephony functions depend on the handset being used. The main functions are described below.
  • Page 15 Making calls Dialling via the web interface Open web interface Home on the screen Overview enter the number via the keypad click . . . the call is initi- ated on the default telephony device, the handset rings Deleting numbers in the entry field: Making a call: Pressing the talk key on the handset Ending a call:...
  • Page 16 Making calls Protection from anonymous calls On the web interface If the function is activated on the web interface, calls without calling line identification are blocked on all handsets. Home Contacts Blocking list Block anonymous caller activate/deactivate function with the switch ( = activated) If the function on the handset is activated, the handset will not ring for calls without calling line identification, if the handset supports this.
  • Page 17 Making calls During a call Changing the volume Applies to the current mode being used (handsfree, receiver or headset, if available): press adjust volume The setting is automatically saved after around 3 seconds. Muting Disabling the microphone in the handset, the hands-free facility. The other party to the call no longer hears what is being said.

  • Page 18: Call Diverts

    Call diverts Call diverts Incoming calls are forwarded to another connection. You can set up call diverts for devices and connections. In addition, you can set up higher-level call divert rules that apply to multiple devices and connections and at specific times, for example, that all incoming calls for a line are diverted to another connection from 6 pm onwards.
  • Page 19 Call diverts Activating/deactivating and editing call divert Settings Telephony Call diverts next to a device or connection, click activate/deactivate required call forwarding (Always / When busy / When no answer) with switch ( = activated) if necessary, change Target and/or corresponding number Save Setting up call divert rules You can set up call divert rules for multiple devices and connections.
  • Page 20 Call diverts Announcements must be available for modes Announcement and Announcement & target. Settings Telephony Audio Announcements Activating/deactivating call divert rules Settings Telephony Call diverts Call divert rules . . . the rules set up are displayed activate/deactivate call divert rules with switch ( = activated) or: on the overview screen Home...

  • Page 21: Call And Message Lists

    Call lists Call and message lists Call lists The phone saves different types of calls in lists. The following call lists are available: All calls All outgoing, accepted and missed calls Outgoing calls Last dialled numbers (redial list). Accepted calls Calls that were accepted Missed calls Calls that were not accepted...
  • Page 22 Call lists Calling people back / repeating calls Open the call list if necessary, select the required list select the required handset for the call click the number in the entry next to the entry, click Direct call . . . the handset rings press the Talk key .

  • Page 23: Message Centre (Mwi)

    Message Centre (MWI) Message Centre (MWI) The Message key on the handset flashes if there are new messages. A new message is considered a missed call if it has been received since the Missed list was last opened; a voice mail is considered new if it has not been listened to.

  • Page 24: Telefonbücher

    Contacts in the web interface Telefonbücher The telephone provides various directories. The directories are accessible both via the display of the registered handsets and via the web interface. Local directory Directory of the registered handsets. More information user guide for your handset central directory Shared directory of the base available on all HX handsets.
  • Page 25 Contacts in the web interface Create new contact An entry contains: First name and/or surname and a maximum of three numbers. Select number type (Home / Mobile / Office) enter number Enter additional numbers: Add number . . . an additional entry field for a number is inserted select number type enter number Save...

  • Page 26: Settings For Directories

    Settings for directories Settings for directories Change sort order Directory entries can be sorted by first name or surname. On the web interface Select Settings Contacts Contacts Contact sorting First name or Surname = selected) Save Saving/importing a directory Saving contacts as a JSON file or importing from a JSON file. On the web interface Settings Contacts...

  • Page 27: Setting Up Other Directories

    Setting up other directories In addition to the local and central directory, other directories can also be provided on the Gigaset IP BASE. Google contacts / contacts from Microsoft 365 Provide the contacts of a Google or Microsoft account in the web user interface. To do this, you generate an activation code that is linked to the user account on the device page of the provider.

  • Page 28: Answering Machines And Announcements

    Answering machines Answering machines and announcements Answering machines The telephone provides three local answering machines. You can also enable answering machines for configured connections if they are made available by the provider. Voice messages can be listened to on the handsets and from the web interface. Local answering machines Local answering machines are configured on the web interface and assigned to the handsets.
  • Page 29 Answering machines Selecting announcements You can select announcements for all modes. All announcements stored on the system as well as a standard announcement are provided. If you have not yet recorded an announcement: Next to Audio messages can be recorded and uploaded from click here Settings Telephony Audio...
  • Page 30 Save Assigning an answering machine for MWI display Gigaset IP BASE can use multiple answering machines and receive MWI messages for them. Incoming MWI messages are signalled on the telephones with the message key Handsets only ever receive notifications for one answering machine. If multiple answering machines are assigned to these devices, the last answering machine set up will be signalled on the device.
  • Page 31 Answering machines Listening to voice messages via the web interface At least one answering machine is configured and activated. Home Messages Voicemail . . . the voice messages of all answering machines are listed click the icon to the left of the entry . . . the message is played via the computer loudspeaker New messages Status list –...

  • Page 32: Announcements

    Announcements Announcements Upload or record announcements for the answering machines and call diverts. On the web interface Settings Telephony Audio Announcements . . . the announcements are displayed with the name, duration and file size Play announcement: click next to the entry . . . the announcement is played via the phone loudspeaker pause playback with Change announcement...

  • Page 33: Additional Functions

    Expanding the DECT network Additional functions Expanding the DECT network The range of the DECT wireless network can be increased by using up to two Gigaset Repeater HX. Registering/de-registering DECT handsets On the web interface Settings Telephony Phone devices DECT handset . . . the wizard for...
  • Page 34 Save Connecting DECT repeaters A repeater increases the reception range of the Gigaset handsets with the base. You can register up to two Gigaset Repeater HX units. More information on the Gigaset Repeater HX units is available from the repeater user guide and online at www.gigaset.com.
  • Page 35 Expanding the DECT network ECO DECT ECO DECT includes settings for the range and radiation on the DECT wireless network. On delivery, the device is configured to guarantee an optimal connection between the handset and the base station with as little radiation as possible. In idle status, the handset does not transmit (it is radiation-free).

  • Page 36: Black Lists

    Black lists The radiation-free function is deactivated by default. To be able to use the radiation-free function, all registered handsets must support this feature. Regardless of the device on which the function is activated, it is always acti- vated for all handsets. If a handset is registered that does not support this feature, radiation-free is automat- ically deactivated.
  • Page 37 Black lists Change entry comment: Next to the entry, click change comment Save Deleting a number from the black list: Next to the entry, click confirm with Ok Entering a number into the black list On the web interface Home Contacts Blocking list select whether the block is to apply to...

  • Page 38: Settings

    Date and time Settings Date and time The date and time must be set so that the correct date and time can be assigned to incoming calls and the alarm clock can be used. Date and time are synchronised between the handset and base.

  • Page 39: Making/Receiving Calls

    Making/receiving calls Making/receiving calls Managing telephony devices Telephony devices are DECT handsets or DECT repeaters. Settings Telephony Phone devices . . . the areas DECT handsets and DECT Repeater display the registered telephony devices with the following information: Name Internal name of the device. The name of your own device is set up during commissioning and displayed in the header row of the idle display.
  • Page 40 Registered. Adding a new connection Gigaset provides provider profiles for setting up VoIP connections in which the basic parameters are set appropriately for a provider. All you have to do is enter the access data. If there is no profile for your provider, configure it manually.

  • Page 41: System

    System System Country The country is preset using the system settings. The selection is used for country-specific settings. If you are operating the device in another country, change the preset. Settings System Country select the required country Save Updating the firmware If there is new firmware available for the phone, you will receive a message: On the web interface: in the widget System status on the overview screen On the web interface...
  • Page 42 System Saving and restoring settings Saving data from the telephone to the PC and restoring it back to the telephone if necessary. On the web interface Settings System Update & Restore Save & Restore Saving and restoring device settings: Save: click Download select save location in the file system Save .

  • Page 43: Advanced Settings

    Making/receiving calls Advanced settings Making/receiving calls Area and country codes When making landline calls, you may also need to dial the area code for local calls (depending on the provider). Specify that the area code is automatically preselected for all VoIP calls in the same local area and also for national long-distance calls.
  • Page 44 Making/receiving calls Access code If you operate the telephone on a PABX, you may have to dial an access code for external calls (e.g. "0"). If you save the dialling code in the configuration, it is automatically prefixed with each external call.
  • Page 45 Save Setting STUN server Once you have downloaded the profile of your VoIP provider from the Gigaset configuration server, the settings for STUN are already initialised (STUN = Session Traversal Utilities for NAT). The STUN server you set here is used as an alternative or as a fallback for the system.

  • Page 46: Audio

    Audio Audio Voice quality The voice quality of VoIP calls is mainly dependent on the codec used for the transmission and the available bandwidth of the network connection. A "better" codec (better voice quality) requires more data to be transferred, i.e. it requires a network connection with a larger band- width.

  • Page 47: Provisioning

    Start provisioning: click Start Importing an incorrect provisioning profile may render the phone unusable. The provisioning profile is used by the Gigaset provisioning server by default. If you reset the phone to the default settings, this profile will be restored...

  • Page 48: Voip Profile

    VoIP profile VoIP profile When setting up connections, you can choose from various provider profiles where the provider-specific settings are preset. Make sure that the profiles are updated automatically if anything changes in the settings. On the web interface Settings System VoIP profile activate/deactivate function with the switch...
  • Page 49 Network VLAN VLAN (Virtual Local Area Network) divide a physical network into multiple virtual networks. Enable VLAN if your phone is on a local network divided into virtual subnets. In a "tagged" VLAN, data packets are assigned to individual subnets with tags that consist of, among other things, a VLAN identifier and the VLAN priority.
  • Page 50 Network Quality of Service (QoS) The sound quality depends on the priority of the voice data on the network. The VoIP data packets are prioritised using the QoS protocol DiffServ (Differentiated Services). DiffServ defines a number of classes for the quality of service and, within these classes, various priority levels for which specific prioritisation procedures are defined.
  • Page 51 Network Server certificates On the web interface Settings Network Security Certificates . . . the currently installed certificates are listed Type: CA The certificate is confirmed by a trusted body (Certificate Authority or Certifi- cation Authority). Type: Invalid The certificate is confirmed by a trusted body. Show detailed information on the certificate: next to the name of the certificate, click Details...
  • Page 52 Network HTTP server Configure access to the web interface of the phone. On the web interface Settings Network Advanced settings HTTP server Configure settings HTTP connection type How access to the web interface can be provided: HTTPS: only via a secure connection HTTP: only via an unsecured connection HTTP + HTTPS:...

  • Page 53: Status Information And Diagnostics

    System status Software Firmware Version Firmware currently installed on the phone Firmware Variant Firmware variant, normally: Gigaset IP BASE Startups Number of start processes relative to the total operating time Reboots Number of start processes initiated with the Reboot function...

  • Page 54: Tools For Diagnostics

    Tools for diagnostics Tools for diagnostics System logs Uploading phone system logs to PC During operation, the phone saves information on selected phone processes (events, configura- tion changes, errors) in system logs (SysLog). You can upload these to a PC for further use by service personnel.

  • Page 55: Support

    On the web interface Settings Service Support Links to the Gigaset Service Portal, to the user guides and to the Wiki: Customer support Show Open Source licences used in the software: Software licenses Show information on data protection:...

  • Page 56: Appendix

    Appendix Customer Service & Assistance Do you have any questions? As a Gigaset customer, you can find help quickly in this User Manual and in the service section of our Gigaset online portal www.gigaset.com/service. In our constantly updated online service you can find: •...
  • Page 57 Mexico - - - - - - - - - - - - - - - - - - (Preço de uma ligação local) - - - - - - -01800 999 4442738 (01800 999 GIGASET) Demais localidades: Netherlands - - - - - - - - - - - - - - - - - - - 0900-3333102...
  • Page 58 Successful assertion of a warranty claim does not extend the term of the warranty. • Unless there is a warranty event, Gigaset Communications reserves the right to charge the customer for an exchange or repair. Gigaset Communications will inform the customer of this in advance.
  • Page 59 Data protection We at Gigaset take the protection of our customers’ data very seriously. It is precisely for this reason that we are ensuring all our products feature "Privacy by Design" as standard. All information we collect is used to make our products as good as possible.
  • Page 60 Further information on environmentally friendly products and processes is available on the Internet at www.gigaset.com. Gigaset Communications GmbH is certified pursuant to the international standards ISO 14001 and ISO 9001. ISO 14001 (Environment): Certified since September 2007 by TÜV SÜD Management Service GmbH.

  • Page 61: Technical Specifications

    Technical specifications Technical specifications Base station power consumption In standby mode approx. 2.0 W Max. power consumption approx. 5.0 W General technical data 1 x LAN RJ45 10/100/1000 auto MDI/ MDIX Supply voltage See power adapter name plate Environmental conditions for operation +5°C to +45°C;...

  • Page 62: Menu Overview

    Menu overview Menu overview Web user interface Open web user interface p. 10) Home Overview ......p.
  • Page 63 Menu overview Wizards Wizards overview ......p. 13 DECT device ......p.

  • Page 64: Index

    Index Index ........21 Call list .
  • Page 65 Index Directory, in web interface ......25 create contact ....... . 11 .
  • Page 66 Index ......53 Handset MAC address, LAN ........4 .
  • Page 67 Index ........4, 34 ......6 Paging Safety precautions .
  • Page 68 Index ......61 ... . 49 Technical data VLAN (Virtual Local Area Network) .
  • Page 69 Issued by Gigaset Communications GmbH Frankenstraße 2, D-46395 Bocholt © Gigaset Communications GmbH 2024 Subject to availability. All rights reserved. Rights of modification reserved. www.gigaset.com...

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