Outcalling - Avaya IP Office User Manual

1.7 Outcalling

You can have the voicemail system call a number that you have set whenever you receive a new message. This option is
only supported on systems running Release 7.0 or higher. Embedded voicemail outcalling only supports a single
destination number with no escalation and no time profiles.
Each outcalling call alert will ring for a duration that you can set, the default is 15 seconds. If the call is not answered, it
will end the call. If the outcalling call is answered, you will be prompted to enter your
have an access code set, it will ask for your extension number instead. The outcalling call is ended if:
· You press *# to indicate that you do not want any more outcalling calls for the current new messages.
· You enter the wrong access code 3 times.
· More than 5 minutes passes with no response.
Up to 4 outcalling calls are attempted, with a minimum of 15 minutes between calls, unless you answer and press *# or
access your mailbox by another method. If you receive any more new messages in the meantime they do not restart the
outcalling attempts.
To Set Your Outcalling Destination
1. Log in to your mailbox
2. Press *07 to access your outcalling settings.
3. Press 1.
4. Press 2 for number entry.
5. Press 1 and then enter the number which you want outcalling to call. Remember to include any external dialing
prefix that you would normally dial to make the call.
· A * in the number is treated as a pause (1.5 seconds) in the dialing.
· To enter a # into the number, dial *#.
· You can also use internal numbers as your outcalling destination. The calls will follow any internal forwarding
and will honor do not disturb. However the outcalling attempt is ended if the call goes to voicemail.
6. Press # to finish number entry.
To Set Your Outcalling Timeout
The timeout control how long the outcalling call will ring the destination number before hanging up if not answered. The
default is 15 seconds.
1. Log in to your mailbox
2. Press *07 to access your outcalling settings.
3. Press 1.
7. Press 3 for timeout entry.
8. Enter a number between 5 and 59 and then press #.
Turning Outcalling On
1. Log in to your mailbox
2. Press *07 to access your outcalling settings.
3. Press 9 to switch outcalling on.
Turning Outcalling Off
1. Log in to your mailbox
Embedded Voicemail User Guide
IP Office
Outcalling Listen to settings
Set destination number and timeout
Switch outcalling off
Switch outcalling on
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Accessing your Mailbox and Messages: Voicemail Email
mailbox access code
15-604067 Issue 11a (18 April 2011)
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