Dish Network HDTV User Manual page 87

Using Locks
What Is
Happening
You set a lock (for
example, a lock on
programs by ratings), but
the lock does not take
effect.
You forgot the password,
so that you are unable to
unlock the receiver.
Changing Channels
What Is
Happening
You enter a desired
channel number. The
channel changes, but the
new channel is not exactly
the channel you entered.
You are scanning up or
down through the
channels, and the receiver
is skipping channels that
you know you have
bought.
Using Favorite Lists
What Is
Happening
You press the remote
Guide button while the
Program Guide is
displayed. You find that
you can apply only the All
Chan list or the All Sub
list.
You try to change the
All Chan list or the All
Sub list. The receiver
displays an ERROR
message.
Possible Reason
You may not have locked the
receiver.
You may not have written down the
password, to keep it in a safe place.
Possible Reason
You may have made a mistake
entering the channel number, or the
channel number you entered may be
invalid.
If so, the channel displayed is the
closest possible to the channel you
entered.
If you entered the number for a
channel that you have not bought,
the receiver will change to the
channel and allow you to buy the
channel or display a message.
If a Favorite List other than All
Chan is applied, the receiver will
skip channels that are not on the
applied list.
If you have set up the Program
Guide to hide adult channels and
the receiver is locked, the receiver
will skip such channels.
Possible Reason
If you have not added channels to
any custom Favorite List, you will
be able to apply only the All Chan
list or the All Sub list.
The receiver will not allow you to
change the All Chan list or the All
Sub list.
What to Do
You must lock the receiver to apply any lock that you have set.
Call the Customer Service Center. You must provide the following
information: (1) your name; (2) your address; (3) your telephone
number; (4) and the receiver information.
The CSC will send an Unlock code, targeting your receiver.
What to Do
Carefully retry entering the channel number you want.
Press the remote control Recall button to return to the previous
channel number. Select All Chan as the active Favorite List.
Unlock the receiver so that it does not skip adult channels.
If you want to buy a channel, call the Customer Service Center.
What to Do
You must add channels to a custom Favorite List before you can
apply it.
Choose another list to change.
Note: You can change the All Sub list by changing what channels
you buy.
Troubleshooting Tables
Page 83