Troubleshooting; Operating Problems - HTC Pocket PC Phone User Manual

188 Pocket PC Phone User Manual

Troubleshooting

If you still encounter problems after reviewing this troubleshooting guide, contact your mobile
operator or an authorized Technical Support center in your area.

Operating Problems

Problem
My Pocket PC Phone keeps
n
turning itself off.
My Pocket PC Phone is not
n
making any sound.
My Pocket PC Phone does not
n
vibrate when the phone rings or
alarms occur.
The screen freezes or the device
n
is not responding.
Your Pocket PC Phone is designed by default to turn itself off if
not used for 3 minutes. This period can be adjusted to a maximum
of 5 minutes. Refer to the Power setting in Chapter 5 for more
information.
1 Tap at the right side of the Title Bar to check the volume
status.
2 Check the settings of Sound and Notifications on the
Personal tab by tapping the Start menu > Settings.
1 Tap at the right side of the Title Bar to check if the vibrate
function is activate.
2 Check the settings of Sound and Notifications on the
Personal tab by tapping the Start menu > Settings.
3 Check the event note in your Calendar to see if the Reminder
has been activated.
Reset your device. See the Resetting your Pocket PC Phone
in Appdendix A.
Solution