HTC PPCT7380SP Service Manual

Sprint worldwide services guide

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Sprint Worldwide Services Guide
HTC Touch Pro2
www.sprint.com
© 2009 Sprint. Sprint and the logo are trademarks of Sprint.
Other marks are the property of their respective owners.

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Summary of Contents for HTC PPCT7380SP

  • Page 1 Sprint Worldwide Services Guide HTC Touch Pro2 www.sprint.com © 2009 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
  • Page 3: Table Of Contents

    Table of Contents Sprint Worldwide Wireless Service ....... . 1 Your SIM Card .
  • Page 5: Sprint Worldwide Wireless Service

    Sprint Worldwide Wireless Service Your SIM Card (page 2) Using Your Device in GSM Mode (page 5) Using Your SIM Card’s PhoneBook (page 11) Setting GSM Services Options (page 15) Contacting Sprint (page 17) Services (page 19) Selecting a Network (page 20) Your device allows you to roam throughout the world using both CDMA (Code Division Multiple Access) and GSM (Global System for Mobile Communications) networks.
  • Page 6: Your Sim Card

    Your SIM Card Your device comes with a preinstalled SIM (Subscriber Identity Module) card to support roaming on compatible GSM networks. The SIM card must be activated for international wireless service prior to its initial use (outside of the United States). To activate Sprint Worldwide service: Visit www.sprint.com/international...
  • Page 7: Removing Your Sim Card

    Removing Your SIM Card The SIM card comes preinstalled but can be removed if necessary. Remove the back cover. Remove the stylus. (You need to temporarily remove the stylus to be able to remove the back cover.) Hold the device with both hands and the front panel facing down. Push the back cover up with your thumb until it disengages from the device and then slide it up to remove.
  • Page 8 Remove the battery if it is installed. To remove, lift out the battery from the groove at the upper right side of the battery compartment. To remove the SIM card, first insert the tip of the stylus into the small hole above the SIM card slot, and then push the SIM card out with the stylus.
  • Page 9: Using Your Device In Gsm Mode

    Using Your Device in GSM Mode Entering GSM Mode By default, your device operates in Global mode. With a SIM card installed, Global mode allows your device to seamlessly switch from a CDMA network to a GSM network when you are traveling in another country and there is no CDMA service available in your location.
  • Page 10 To place calls to emergency services: Press the key to open the Phone screen. Talk Plus (+) Code Dialing and Global Smart Dialing Placing calls from one country to another country is simple with the Plus Code Dialing. When you place international calls, Plus Code Dialing automatically fills in the international access code for your location (for example, 011 for international calls placed from the United States).
  • Page 11 Using Plus Code Dialing with Global Smart Dialing in GSM Mode On the Phone screen, directly enter the 10-digit number to call. This number includes the area code (without the leading zero, if any) and phone number. on the Phone screen or press the (The Phone screen will then display the complete number, including the “+”...
  • Page 12 Calling the United States from Another Country in GSM Mode To place a call to the United States from another country: Follow the same steps in “Configuring Global Smart Dialing in GSM Mode” on page 6 to enable Global Smart Dialing, making sure to select the United States in step 4 of that sequence.
  • Page 13: Retrieving Voicemail Messages

    on the Phone screen or press the (The “+” symbol and country code are automatically prepended to the dialed number. Also, the “+” symbol automatically inserts the exit code for the country from which you are calling.) Note When Global Smart Dialing is not enabled, you need to manually enter the “+” symbol and the country code of the person you are calling.
  • Page 14: Getting Started With Data Services

    Getting Started with Data Services Before you can use Sprint Worldwide Data Services, you must first have these services activated on your account. To activate, visit www.sprint.com/international Click Chat with us ● – or – Click to send an email to an International Services representative. Email us ●...
  • Page 15: Using Your Sim Card's Phonebook

    Using Your SIM Card’s PhoneBook Your SIM card contains its own phone book that is separate from your device’s internal Contacts list. You can update and maintain the SIM PhoneBook whenever your SIM card is installed on your device, even if you are not in a GSM service area. When saving a Contacts entry to your SIM card, note that only the name and number are saved.
  • Page 16 Adding Entries to the SIM PhoneBook There are two ways to add new entries to your SIM card’s phonebook. You can add contact entries using the Windows Mobile Contacts Adding Entries Using Windows Mobile Contacts Start > All Programs > Contacts On the Contacts screen, tap Enter a name and phone number for the new entry.
  • Page 17 Menu > Copy Contact to copy the selected contacts from your device to your SIM card. Note that only To SIM the name and number will be saved to the card. to copy the selected contacts from your SIM Card to your device's onboard To Contacts memory.
  • Page 18 To copy SIM contacts to your device: If you have saved contacts on your SIM card, you can copy them to the contacts list on your device. Start > All Programs > SIM Manager On the SIM Manager screen, you can: Select all SIM contacts by tapping –...
  • Page 19: Setting Gsm Services Options

    Copying Text Messages to the SIM Card When your SIM card is installed on your device, you can save text messages to your SIM card. From the Home screen, slide to the In the SMS / MMS inbox, tap a message thread. The exchange of text messages between you and the sender is then displayed.
  • Page 20 The following are some of the GSM services that you can configure. GSM Services Call Barring Caller ID Call Waiting Call Forwarding Voice Mail and Text Messages Location Setting TTY Mode Time Synchronization Sprint Worldwide Wireless Service Usage Allows you to block certain types of incoming and outgoing calls on your device.
  • Page 21: Contacting Sprint

    Using Call Barring (GSM) To activate Call Barring (GSM): Start > Settings > All Settings Tap the tab and then tap Personal and then tap Call Barring Under Block incoming calls phone calls. Contacting Sprint Sprint Worldwide Customer Service is available to answer your questions 24 hours a day, 7 days a week.
  • Page 22 From a landline phone when outside the United States: Sprint Worldwide Customer Service can be reached from a landline phone at . Access or connection fees may apply. The toll-free numbers below can also be 4199, option 2 used to contact Sprint Worldwide Customer Service in the following countries. Country Anguilla Barbados...
  • Page 23: Services

    Services Caller ID Caller ID displays the number (and name, if in your PhoneBook) of incoming calls. Caller ID in GSM mode must be enabled by the user. To enable or disable caller ID: Start > Settings > All Settings Tap the tab and then tap Personal...
  • Page 24: Selecting A Network

    Voicemail and Text Messages To activate voicemail settings: Start > Settings > All Settings Tap the tab and then tap Personal Voice Mail and Text Messages The text messages service center number and your voicemail number are then displayed. To change the voicemail number, open the sliding QWERTY keyboard or an onscreen keyboard, and then use the keyboard to enter a new number.
  • Page 25 If you selected Automatic your area and then assign it to your device. If you selected Manual available networks and then manually make the assignment. Tap to highlight an available network and then tap network. to complete the process and save the new settings. Note When traveling, it may be necessary to select a new compatible GSM data service carrier each time you enter a new country.

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