HTC Pocket PC Phone User Manual page 191

ActiveSync Problems
Problem
ActiveSync operation cannot be
n
performed or connected.
ActiveSync is connected, but
n
data cannot be synchronized.
Pocket PC Phone User Manual
1 Make sure the ActiveSync cradle/cable is connected
securely.
2 Make sure you have installed the ActiveSync software
included on the Companion CD.
3 Make sure you selected the appropriate local USB from File
Menu Connection Settings in the ActiveSync Manager
window on your desktop computer.
4 If ActiveSync still doesn't work, remove and re-install the
ActiveSync software on your PC.
On your desktop computer, check the
> the Sync Options
to see if the information type for the program you want has
been selected for synchronizing. See more details about
synchronizing information in Chapter 4.
Solution
Tools Menu > Options
tab in the ActiveSync Manager window
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