Transferring Calls; Voice Mailbox Transfer - Avaya 9500 Series User Manual

2.8 Transferring Calls

You can transfer a call to another extension.
To transfer a call: (9504/9508)
1. While the call is active, press TRANSFER. The call is put on hold and the green light next to the button flashes
rapidly.
2. Make a call to the transfer destination. Then do one of the following:
· To transfer the call without announcing it (an unsupervised or blind transfer) hang up or press the Transfer
button again. You can do this as soon as you hear ringing. The transfer is complete. If the call is not answered
it will be returned to your extension. When your extension rings, lift the handset to be reconnected to the
caller.
· To announce the call before completing the transfer (a supervised transfer), wait for the call to be answered.
If the called party is willing to accept the call hang up or press Transfer again. If no one answers or the call
is refused, press the button next to the fast flashing green light to be reconnected to the original caller.

2.8.1 Voice Mailbox Transfer

You can transfer a caller to directly to an extension's voice mailbox for the caller to leave a message without first ringing
the extension. This feature is useful when you know that the extension user is not present and has not set do not
disturb.
You can program a voice mailbox transfer button to transfer a caller directly to a voice mailbox by pressing the button
and then dialing the mailbox subscriber's extension number.
To transfer a caller to a mailbox: (9504/9508)
1. During the call press FEATURE 14 or press a Voice Mailbox Transfer button you have one programmed.
2. Dial the two digit extension number of the extension for which the caller wants to leave a message. The caller is
routed to the mailbox and hears the recorded greeting for that mailbox.
3. Hang up.
To create a voicemail transfer button: (9504/9508)
1. Press the Admin soft key on the display.
· During a call, press the
administration during a call, only the
connected call.
2. Use the up or down
3. Press the programmable button you want to change. Alternatively:
· Use the up or down
· At the Button: prompt press the button to edit or enter from the button number.
4. The current setting of that button is displayed.
5. Press Program and either dial #14 or use the
Mailbox Transfer and press Select.
6. The current setting of the button will now be set to Voice Mailbox Transfer.
· Exit phone administration by pressing the
another menu.
IP Office Basic Edition 9500 Series Phone User Guide
IP Office Basic Edition
PHONE button to display the Admin soft key option. If you access phone
SPEAKER,
arrow buttons to scroll to Telephone Programming. Press Select.
arrows to scroll to Button Programming. Press Select.
up or down
PHONE button. Alternatively use the Back button to move to
MUTE and HEADSET buttons still affect the
arrow buttons to scroll the display to Voice
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- Issue 7a (30 January 2014)