Softkey Display - Aastra 6757i User Manual

Chapter 2, Getting Started
Key Name
Transact
Agent Statistics
Queue Depth
Supervisor Features
Night Service
Overflow
Call Force
Other Softkeys:
Your system administrator may assign other softkeys with custom labels to your phone
that give you access to custom applications created for your site. Your system
administrator will provide information regarding these special softkeys.

Softkey Display

The idle screen displays when your 6757i is not in use and displays the feature softkeys
configured for your phone. Only 6 of these softkeys can display on the screen at any
given time. If more than 6 features have been configured in the top or bottom sections,
the More softkey displays in the 6
forward or backward in the softkey display list.
In the following example, 6 features were configured on top softkeys and 7 features were
configured on bottom softkeys of the phone.
14
Key Label Description
(10-character
display)
Transact The Transact feature is a part of the
Centergy Reporting system. It allows the
The key label is
Call Center management to define
defined by your
information codes that an ACD agent can
system
use to collect information about the call
administrator and
using the telephone keypad. The
may be different
information collected is stored in a database
on your phone.
that is available for use in statistical analysis.
Examples of Transact use would be to track
product sales, inventory, special events, etc.
Transact codes are provided by the
supervisor or system administrator.
Agent Stat Displays current individual agent statistics
on the LCD display.
Queue Dep... Displays the queue depth.
Night Svc Manually activates the pilot's night call
guide.
Manually routes all calls in queue to any
Overflow
overflow pilots.
Force Manually suspends the Work and Wrap for
all agents in the pilot so that they are
available to receive calls.
th
position of the section to allow you to navigate
Aastra – 2737-007