Panasonic BL-C30 Installation/Troubleshooting Manual page 23

Troubleshooting
Problem
UPnP port
TM
forwarding setup
fails.
The camera IP
address and port
number have
been forgotten.
The password
has been
forgotten.
"The camera fails
to get network
information from
the DHCP
server." is
displayed.
Error is displayed
on the camera
status by the
Setup Program.
• UPnP is disabled on the router.
TM
Enable UPnP
• The camera is turned on before the router is turned on.
Turn the router on first, and then turn the camera on.
• The default gateway is not set, or the settings are wrong.
Set the default gateway correctly (see page 31 of the
Operating Instructions on the Setup CD-ROM).
• The router does not support UPnP
Enable port forwarding on your router following the router
manual.
• Clicking [Camera Setup] on the Setup Program displays the
camera list. The camera list shows the MAC address labeled
beside the Ethernet (LAN) port. The camera IP address and
port number are shown next to the MAC address.
• Press the FACTORY DEFAULT RESET button to reset the
camera to default. Set up the camera again.
• The hub is not connected to the router.
Connect the hub to the router or connect the camera
directly to the router, disconnect the plug of the AC cord
from the outlet, and then reconnect it again.
• The DHCP server is not functioning on the router.
Enable the DHCP server function following the router
manual.
• The Setup Program causes the error message.
Disconnect the plug of the AC cord from the outlet, and
reconnect it again.
Cause and Remedy
on the router following the router manual.
TM
Installation/Troubleshooting
.
TM
23