C
H A P T E R
This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories:
•
Power, Hardware Connections, and LEDs
•
WiMAX Modem Access and Login
•
Internet Access
•
Phone Calls and VoIP
•
Reset the WiMAX Modem to Its Factory Defaults
21.1 Power, Hardware Connections, and LEDs
The WiMAX Modem does not turn on. None of the LEDs turn on.
1 Make sure you are using the power adapter or cord included with the WiMAX Modem.
2 Make sure the power adapter or cord is connected to the WiMAX Modem and plugged in
to an appropriate power source. Make sure the power source is turned on.
3 Disconnect and re-connect the power adapter or cord to the WiMAX Modem.
4 If the problem continues, contact the vendor.
One of the LEDs does not behave as expected.
1 Make sure you understand the normal behavior of the LED. See
for more information.
2 Check the hardware connections. See the Quick Start Guide.
3 Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4 Disconnect and re-connect the power adapter to the WiMAX Modem.
5 If the problem continues, contact the vendor.
User's Guide
Troubleshooting
21
Section 1.2.1 on page 33
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