Troubleshooting - Health O Meter 2101KL Operation Manual

TROUBLESHOOTING

Refer to the following instructions to check and correct any failure before contacting service
personnel.
SYMPTOM
Scale does not turn on
Questionable weight or
the scale does not zero
Weighing is performed but the
display shows "weigh" and
"reweigh" every few seconds;
the weighing process takes too
long and no weight is
displayed.
The display shows "Overload"
message
The display shows
"LOW BAT" message
The display shows
"Sensor ERR " message
Display shows "MenuLock"
when MENU button is pressed
POSSIBLE CAUSE
1. Dead Battery
2. Faulty electrical outlet
3. Bad power supply
1. External object interfering
with the scale
2. The display did not
show "0.0" before
weighing
3. Scale is not placed on a
level floor
4. Scale is out of calibration
5. Improper Tare
The patient is not standing still
The load on the scale exceeds
the capacity
(1000.0 Lbs)
The batteries are empty
There is a problem with one or
more load cells or the load cell
cable is disconnected.
The MENU key has not been
activated
19
CORRECTIVE ACTION
1. Replace batteries
2. Use a different outlet
3. Replace adapter
1. Remove interfering object
from the scale
2. Ask the patient to get off
the scale, zero the scale
and begin weighing
process again
3. Place the scale on a level
floor and begin weighing
process again
4. Check weight with known
weight value
5. Place the item to be tared
on the scale. Press
REWEIGH. Once the
weight of the item is
displayed, press TARE.
Place the patient and the
tared item back on the
scale. Press REWEIGH
again.
Ask the patient to stand still or
you can change to live weight
setting
Remove the excess weight and
use the scale according to its
limits
Replace batteries according to
instructions
Check load cell cable
connection at the display and
platform assembly ports. If the
problem is not corrected, refer
to qualified service personnel to
replace the defective load cell.
Press and hold the MENU
button for 5 seconds to activate