Troubleshooting - Reebok i-bike.se User Manual

Troubleshooting

Reebok i-Bike.SE
Q My equipment is out of the warranty can you still help me?
A Yes we can still help, we have a large network of engineers that cover 98% of
the British Isles and can provide replacement parts. For a quote on parts or
engineer call out please contact our Technical Support phone line listed on
the back of this manual.
Q Can I keep my equipment in my garage?
A Yes, but not in a garden shed. Note if your equipment is kept in a garage,
ensure it is covered and placed on a mat or carpet. It is important to protect it
from being exposed to extremes in temperature, heat, humidity and moisture.
Q I have an error message on my screen what does this mean and what
can I do?
A There are a number of error messages that may be displayed on your
computer. Please see the codes below:
• E1 – No speed signal.
• E2 – The computer can not interface with the computer chip.
• E3 – When analysing the body fat this error will occur if the computer
can not read your pulse.
• E5 or ERR-M – This indicates there is a fault with the servo motor.
If you have any of these errors we would advise for you to recheck all the
connecting wires in the back of the computer, the front post and the pulse
wires coming from the handle bars firstly. If this does not cure the problem
please contact us on Technical Support phone line listed on the back of
this manual.
Q The console does not display distance, speed or calories.
A Firstly the wiring that was connected during assembly needs to be checked.
These are located into the rear of the computer and halfway down the inside of
the handlebar tube. These can be disconnected completely then reconnected
to reset this function. If the console still does not function properly, please do
not hesitate to contact our Technical Support phone line above.
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Customer Support 0800 440 2459 Reebok i-Bike.SE
Q My new bike squeaks, is this normal?
A This is not normal there are some basic checks that we would advise you
Q I can't seem to attach my left pedal?
A Please be aware the left pedal has a reverse thread and will attach in
Q When I press the buttons on my bike it does beep but there is no display
A This may be a simple contrast setting please follow the instructions below:
to perform:
• Please check all nuts and bolts are secure but not over tightened (it may be
worth loosening slightly if noise seems to be coming from a specific area).
• Please check that all washers are fitted and in the correct position.
• Please lubricate all moving parts with either WD40 or light grease (grease
is the best option).
• Ensure front and rear stabilisers are attached correctly.
• Ensure the front upright post is locked in position with no movement.
• Make sure all bolts are tight.
• Please check pedal/foot plates are fully secure.
If these checks do not help to remedy the fault please don't hesitate
to contact us.
a backward direction. This needs to be threaded onto the crank in a counter
clockwise direction.
on the screen. Do I need a new computer?
• Remove the power from the machine.
• Insert the power back to the machine.
• Press and hold the "stop" button.
• While holding the "stop" button tap the "up" arrow.
• You will find the screen starts to reappear.
• When you are happy with the screen release all the buttons.
If this does not work please contact our Technical Support phone line listed
on the back of this manual.
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