Troubleshooting - Samsung SNB-6003 User Manual

appendix

TROUBLESHOOTING

PROBLEM
I can't access the camera from a
web browser.
Viewer got disconnected during
monitoring.
I cannot connect to the system
using a tab browser of Internet
Explorer 7.0.
The camera connected to the
network is not detected in the IP
installer program.
Images overlap.
No image appears.
<Motion detection / Video
analytics> of <Event setup> is set
to <Enable>, but no notification
e-mail reaches me even when an
analysis event had occurred.
146_ appendix
y Check to make sure that the camera's Network settings are appropriate.
y Check to make sure that all network cables have been connected
properly.
y If connected using DHCP, verify that the camera is able to acquire
dynamic IP addresses without any problem.
y If the camera is connected to a Broadband Router, verify that port
forwarding is properly configured.
y Connected Viewers become disconnected upon any change to camera
or network configurations.
y Check all network connections.
y If the camera is connected over an PPPoE network, it' s possible for
Viewer to disconnect under poor network conditions.
y An error may be generated when connecting with a new window or
tab since the cookie data are shared. Do not use a new window or tab,
select "File  New session".
y Turn off the firewall settings on your PC and then search the camera
again.
y Check whether two or more cameras are set to a single multicast
address instead of different addresses. If a single address is used for
multiple cameras, the images may overlap.
y If the transmission method is set to multicast, check whether there is a
router that supports multicast in the LAN the camera is connected to.
y Verify the settings in the following sequence:
A. Check <Data & Time> settings.
B. The <Motion detection / Video analytics> should be set to <Enable>.
C. Check if the <E-mail> option of <Event action setup> menu is
checked to use.
SOLUTION