Ford 2015 EXPEDITION Owner's Manual page 517

516
Issue
I am having
trouble connecting
my device.
SYNC does not
recognize my
device when I turn
on the car.
Bluetooth audio
does not stream.
SYNC does not
recognize music
that is on my
device.
MyFord Touch® (If Equipped)
USB and media issues
Possible
cause(s)
Possible device
malfunction.
This is a device
limitation.
• This is a
phone-dependent
feature, OR
• The device is
not connected.
• Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
• The file may be
corrupted, OR
• The song may
have copyright
protection which
does not allow it
to play.
Possible solution(s)
• Try turning off the device,
resetting the device or removing
the device's battery, then trying
again.
• Make sure you are using the
manufacturer's cable.
• Make sure the USB cable is
properly inserted into the device
and the vehicle's USB port.
• Make sure that the device does
not have an auto-install program
or active security settings.
Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Make sure the device is
connected to SYNC and that you
have pressed play on your device.
• Make sure that all song details
are populated.
• Some devices require you to
change the USB settings from
mass storage to MTP class.