Table Of Contents - Toshiba Strata CTX Manual

Contents
Introduction
Organization....................................................................................................................... iii
Conventions ........................................................................................................................iv
Related Documents/Media...................................................................................................v
General Description ..........................................................................................................v
User Guides and Manuals.................................................................................................v
CD-ROMs.........................................................................................................................v
Chapter 1 - System Administrator
Action Buttons ..................................................................................................................2
First-time Set Up...............................................................................................................2
Miscellaneous Tab ...............................................................................................................3
Unavailable Reasons ............................................................................................................4
Actions Tab ..........................................................................................................................5
Supervisors Tab .................................................................................................................16
Agents Tab .........................................................................................................................18
ACD Groups Tab ...............................................................................................................20
General Tab ....................................................................................................................21
Call Management Tab.....................................................................................................22
Agents Tab......................................................................................................................24
Supervisors Tab ..............................................................................................................26
Alarms/Notification Tab.................................................................................................28
Miscellaneous Tab ..........................................................................................................30
Recording Announcements ................................................................................................32
Strata CTX ACD System Administrator 10/04
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