Recording Announcements - Toshiba Strata CTX Manual

System Administrator

Recording Announcements

Recording Announcements
The announcements for Strata ACD are stored in the Voice Assistant module (see
Table 6
announcement types are offered as part of the package of Voice Assistant.
The installer can create custom scripts and announcements using the tools available in
the Voice Assistant module.
This section defines the creation of announcements for the supplied scripts that come
with the Strata ACD software. Strata ACD provides a default, pre-recorded, set of
announcements which are used whenever customized announcements have not been
recorded. These messages are shown in the following table and can be used as a guide
for recording the customer's announcement.
To record any announcement, refer to the types of announcements chosen in the ACD
Group parameters. For example, if a Simple Initial Announcement was selected, then
the customized announcements to use in place of the default will be the Pilot DN +
Suffix Code.
³ To record this announcement
1. Use any phone and dial the extension number for the port(s) assigned to be used for
System Administration (See Voice Assistant settings on
page
2. Enter the password
3. When prompted for the mailbox number, dial the Pilot DN, followed by the
Announcement Number.
4. Follow the prompts for recording, listening, re-recording, etc.
Example:
In this example, the ACD Group is 1, the Pilot DN is 540 and the Simple Initial
Announcement and Simple Periodic Announcement are selected.
1. Dial Voice Assistant Administration port telephone number, e.g. 211.
2. Follow the prompts and enter your password.
3. Dial
4. Dial
5. Dial
32
for a list of Basic and Enhanced Default Announcements). A number of
41).

 
to record the first segment of the Simple Initial Announcement.
 
to record the second segment of the Simple Initial Announcement.
 
to record the first segment of the Simple Periodic Announcement.
. This password cannot be changed.
Strata CTX ACD System Administrator
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10/04