Toshiba Strata CTX Manual page 44

System Administrator
Recording Announcements
Table 6 Basic and Enhanced Default Announcements (continued)
ACD Announcement
Model Description
Initial
Announcement
Enh.
(Q Position +
VMail Option)
Periodic
Announcement
Enh.
(Q Position +
VMail Option)
Initial
Announcement
Enh.
(Wait Time +
Vmail Option)
Periodic
Announcement
Enh.
(Wait Time +
Vmail Option)
Initial
Announcement
Enh.
(Preferred
Agent)
Miscellaneous
Announcement
Enh
s for all Call
Back options
34
Ann.
Suffix
31 9931 – "Thank you for calling."
32 9932 – "There are" 'x'
33 9933 – "callers ahead of you."
9934 – "To go to Mail press 1. To wait in queue press any
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other key."
36 9936 – "Thank you for Holding."
37 9937 – "There are" 'x'
38 9938 – "callers ahead of you."
9939 – "To go to Vmail press 1. To wait in queue press any
39
other key."
41 9941 – "Thank you for calling."
42 9942 – "Your estimated wait time is:" 'MM:SS'
9943 – "To go to voice mail press 1. To wait in queue press
43
any other key."
46 9946 – "Thank you for Holding."
47 9947 – "Your estimated wait time is:" 'MM:SS'
9948 – "To go to voice mail press 1. To wait in queue press
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any other key."
51 9951 – "Thank you for calling."
9952 – "If you have a preferred Agent please enter the
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Agent's ID then press pound. Otherwise just press pound.
9975 – "This ia a call back from ..."
9976 – "Press 1 to accept the call back now."
9999 – "Otherwise press *"
9977 – "Please wait while I place the call to ..."
Default Announcement
Strata CTX ACD System Administrator 10/04