Activesync - HP iPAQ rx3000 series User Manual

ActiveSync

For more information on Microsoft ActiveSync, refer to
3, "Synchronizing with Your Computer."
Problem Solution
I cannot connect • Be sure you have installed Microsoft ActiveSync 3.7 or
to my computer higher on your host computer before connecting your HP
using the Desktop iPAQ to it.
Cradle.
• Be sure your HP iPAQ is connected to the Desktop Cradle,
and that the cradle is connected to your computer.
• Be sure your HP iPAQ is securely seated in the cradle and
is making contact with the cradle connector.
• Be sure you are running Microsoft Windows 98SE, Me,
2000, or XP and that you have installed Microsoft
ActiveSync 3.7 or a later version on your computer. Also
be sure you are connecting directly to a USB port on your
computer and not through a USB hub.
• Uninstall and reinstall ActiveSync.
• If you are running personal firewall software, try disabling
it. If you are then able to synchronize, contact the software
vendor to information on configuring the required
exclusions to eliminate this problem.
I connected my HP
1. Disconnect the HP iPAQ from your computer.
iPAQ before
2. In Windows 98 or 2000, click Start > Settings > Control
installing
Panel > System. The Device Manager opens
Microsoft
automatically. Locate and select the "unknown" USB
ActiveSync. device record and click Remove (Uninstall in
Windows 2000).
3. Restart your computer and allow it to detect the USB
device.
4. Install Microsoft ActiveSync 3.7 or higher.
5. Reconnect the HP iPAQ to the computer.
User's Guide www.hp.com
Troubleshooting
Chapter
12–5