Getting Help; Installation Troubleshooting - Maxtor ATA Hard Drive Installation Manual

Getting Help

This section provides troubleshooting tips and answers frequently asked questions about installing a hard drive.
You can access the Maxtor Knowledge Base or contact Technical Support at www.maxtorkb.com.

Installation Troubleshooting

Why does my system freeze during the boot process?
Why does the full capacity of my hard drive not show after I install it?
• If the system freezes during the boot process after installing the drive, you may have a jumper conflict with
another device on the ATA cable. Make sure one device is configured as master and the other as slave (if you
are using master/slave settings), or that both devices are set to cable select (if your system supports cable select).
• If your system still freezes during the boot process or if the full capacity of the hard drive does not appear, the
drive may be affected by a BIOS capacity barrier. If so, do the following:
Turn the system off. Disconnect the hard drive and any other attached device from the ATA
a.
cable. Disconnect the power cable from these devices.
b. Confirm that the jumper and cables are set up properly.
c. Install a jumper on the cylinder limitation jumper (CLJ) position on the jumper block on the
rear of the drive (see "Figure 6. Jumper Block Positions" on page 9). If the drive is currently
configured as master or cable select, you may need to purchase an additional jumper from your local
computer retailer.
Reconnect the ATA and power cable to the hard drive. To make it easier to locate the source of the
d.
issue, do not re-connect any other device on the same ATA cable as the hard drive.
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