About This Guide; Where To Go For Help - Maxtor Personal Storage 5000DV User Manual

About this Guide

1
The following symbols and conventions are used in this guide:
Bold Used for menu, command, and keyboard
selections you make and screens you will see.
Italics Used for emphasis and to identify new terms,
which may also be defined in the Glossary.
Information or instructions relating specifically
W
to systems running Windows.
M Information or instructions relating specifically
to Macintosh systems.
"
Helpful information about a particular topic.
Important information to prevent problems and
ensure that you are successful in using the drive.
Critical information to help prevent loss of your
data or damage to your computer system.

Where to Go for Help

For additional help with your drive, its installation and the
software, contact one of the following:
Maxtor Support
Maxtor provides a comprehensive product support section
on its web site, including the latest drivers, user guides, and
4 Introduction
the Knowledge Base at www.maxtorkb.com (answers to common
questions and problems).
On the Web: http://www.maxtorsupport.com
Check the Maxtor support web site under Contact Us for
additional support phone numbers outside the USA.
For technical support in Asia Pacific regions, please e-mail to
ApacTech_Assistance@Maxtor.com
If you do not have Internet access, you can call:
1-800-2-MAXTOR (in the United States)
+1 303 678 2015 (Outside the continental United States)
Dantz Support
®
Contact Dantz Development Corporation for help with
®
Retrospect Express software, backup copies made with Maxtor
OneTouch, or restoring files. Dantz provides free telephone sup-
port for the first 30 days and a comprehensive support section on
its web site, including the latest software downloads, Knowledge
Base (answers to common questions and problems), hardware
compatibility and contact information.
On the Web: http://www.dantz.com
Select the link labeled Support & Hardware.
Check the Dantz web site for additional support phone numbers
outside the USA.
If you do not have Internet access, you can call:
1-888-777-5664 (in the United States)
+1 925 253 3050 (Outside the continental United States)