Troubleshooting - Canon Selphy CP780 Printer User Manual

Troubleshooting
31
If you think there IS a problem with SELPHY. first
check
the follOWing. If the Items below do not solve
your problem. contact a Canon Customer Support Help Desk as hsted on the Included customer
support hst
Power
otTurn On
• Confirm that the plug IS connected.
o
When uSing a (separately sold) battery. use a charged battery.
• Hold the
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button pressed until the start-up image appears on the screen. p 4
Printing Problems
• Prj
o
Make sure that the color ink cassette and paper cassettes are correctly Inserted
• When the ink
IS
spent replace the color ink cassette with a new one. When the paper is spent, refill
the paper cassette with new paper.
• Are you using the correct combination of paper. paper cassette and color ink cassette?
o
Is SELPHY connected to more than one devioe at onoe? Do not connect simultaneously to a
camera. memory card or computer.
o
Is the Ink sheet slack?
o
Make sure that you are uSing the dedicated paper
o
Depending on the room temperature SELPHY may overheat and temporanly stop operahng
This is not a malfunctIOn. Walt until the temperature drops and SELPHY resumes. If SELPHY IS
connected to a computer, a message Will appear on the computer screen. 00 not cancel the print.
Wall until printing resumes.
Cannot print from memory card, Image does not display
• Is the memory card inserted all the way into the slot with the label facing upward?
o
Make sure you are using a supported image type.
• Have you inserted the memory card directly into the card slot without first inserting it into an
adapter?
Printing from Cameras
• Is SELPHY connected to the camera correctly?
• Confirm that your camera supports P,ctBndge.
Printing from Computers
• Did you Install the pnnter dnver according to the correct prooedures?
o
Is SELPHY connected directly to a port on the computer With the USB cable?
• Problems Exclusive to Windows: Is the pnnler set to offline? If it IS, Right-chck the pnnter Icon and
cancel the offline setting.
o
Problems ExclUSive to MaCintosh: Is SELPHY regIStered on the Prlnler List?
Prj
t~
Printing from Memory Cards
o
Is the date imprint option set?
If you are using DPOF printing. the date imprInt settings are configured on the camera used for the
DPOF seltlngs.