Technical Support Options - Wacom One CTH-671 User Manual

TECHNICAL SUPPORT OPTIONS

If you have a problem with your tablet, first check the tablet Quick Start Guide to be sure the unit is installed
correctly. Then review the
If you cannot find the answer in this manual, you can check the product FAQs (Frequently Asked
Questions) on the Wacom Support website for your region.
Wacom periodically updates the tablet software driver to maintain compatibility with new products. If you
are having a compatibility problem between the tablet and a new hardware or software product, it may be
helpful to download a new software driver (when available) from the Wacom Support website for your
region.
If you cannot solve the problem and you think your tablet is not working properly, contact the Wacom
support staff for the area where your product was purchased.
When you call, you should be at your computer with the following information available:
• This manual.
• Tablet serial and model number. (Look on the bottom of the tablet.)
• Driver version number. (See the tablet Installation CD or click on the tablet control panel A
button.)
• The make and model of your computer, and operating system version number.
• A list of peripheral devices attached to your computer.
• The software application and version you were using when the problem occurred.
• The exact wording of any error message that appeared on your screen.
• What happened and what you were doing when the problem occurred.
• How you tried to solve the problem.
You can also contact Wacom Support by visiting the Wacom website for your region and completing an
Email Inquiry form.
Contents Index
Troubleshooting and procedures.
Contents Index
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