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Troubleshooting
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Summary of Contents for Wacom DTU-1031
- Page 1 Contents Index USER’S MANUAL Interactive Pen Display Model: DTU-1031 Interactive Pen Display Installation Using the pen Using and customizing the Radial Menu Customizing the ExpressKeys Application-specific settings Troubleshooting Technical support options Contents Index...
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Page 2: Interactive Pen Display
Wacom reserves the right to revise this publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the right to change any specifications and product configurations at its discretion, without prior notice and without obligation to include such changes in this manual. -
Page 3: Table Of Contents
Warranty Service Outside of the U.S.A. and Working with pressure sensitivity Canada Working with multiple monitors GLOSSARY Using the ExpressKeys Wacom international offices CUSTOMIZING Opening the control panel Control panel overview Calibrating and adjusting the pen display Customizing the pen... -
Page 4: About The Manual
For information on how best to use pen display features within a specific application, see the instructions in that application’s manuals. Wacom’s philosophy is to continually improve all of its products. As a result, engineering changes and improvements are made from time to time. Therefore, some changes, modifications, and improvements may not be covered in this document. -
Page 5: Navigating The Manual
Interactive pen display Contents Index NAVIGATING THE MANUAL Use the navigation controls to move through the manual: Go to front page. Go to table of contents. Contents Go to index. Index Go back to previous view. Page back, or page forward. ®... -
Page 6: Your Interactive Pen Display
YOUR INTERACTIVE PEN DISPLAY This manual describes the installation of interactive pen display DTU-1031. The Wacom tablet control panel enables you to customize your pen and pen display settings. To learn more, see customizing. Pen display features Pen display incline options... -
Page 7: Pen Display Features
Interactive pen display Contents Index PEN DISPLAY FEATURES Familiarize yourself with the features and components of your product. FRONT VIEW The features of your pen display are illustrated below and listed in the Pen Display Features box. See Using the ExpressKeys for descriptions and a table of default ExpressKey (EK) functions. Your pen display can be rotated for use in one of two landscape orientations, or one of two portrait orientations. -
Page 8: Rear View
The pen can be secured to the pen display through the pen tether holes with the pen tether provided (see “Pen Tether” on page 10). The USB port is used to connect the DTU-1031 to your computer. See “Step 2: Pen tablet installation” on page 13. -
Page 9: Pen Display Incline Options
PEN DISPLAY INCLINE OPTIONS You may want to place the DTU-1031 flat on your desk while you work. However, two sets of stand legs recessed into the back of the DTU-1031 allow you to adjust your pen display to two different angles for working and viewing. -
Page 10: Pen Features
When pressure is applied to the pen tip, the pen simulates a primary mouse button click. Tip click pressure can be adjusted in the Wacom tablet control panel. Notes: When not in use, place the pen in the pen storage compartment or the pen stand, or lay it flat on your desk. -
Page 11: Installation
Macintosh. OS X, v10.6 or greater. Available USB port, and CD-ROM drive. Note: Wacom recommends that you use both of these USB connectors to ensure adequate power for the pen display. However, your system may operate satisfactorily with just one USB connector attached to your computer. -
Page 12: Step 1: Pen Display Installation
On the Macintosh, you must restart your computer after installing the Wacom driver for proper operation. If you do not use the provided CD for Wacom tablet driver installation, for example if you download the Wacom driver from the Wacom web site, DisplayLink will not install. You will need to download the driver from the DisplayLink web site and install it separately. -
Page 13: Step 2: Pen Tablet Installation
11. To change the brightness of the pen display, adjust the Brightness setting in the Wacom tablet control panel (see “Customizing” on page 20). -
Page 14: Adding Other Display Devices
Interactive pen display Contents Index ADDING OTHER DISPLAY DEVICES You can connect another display device to your computer’s VGA or DVI connector for use with the pen display. When working with more than one monitor, the pen display will map to the monitors based on how your system is configured. -
Page 15: Working With The Interactive Pen Display
Interactive pen display Contents Index WORKING WITH THE INTERACTIVE PEN DISPLAY As you work with the pen display you can rest your hand lightly on the display screen, just as if it were a sheet of paper. Because the pen display surface will be a little higher than your desk, consider adjusting the height of your desk or chair to assure comfortable use of the device. -
Page 16: Using The Pen
Interactive pen display Contents Index USING THE PEN The pen is cordless, battery-free, and senses the amount of pressure you apply to the tip. Holding the pen Positioning Clicking Dragging Using the pen switch Working with pressure sensitivity Working with multiple monitors HOLDING THE PEN Hold the pen like you would a normal pen or pencil. -
Page 17: Clicking
Interactive pen display Contents Index CLICKING Tap the display screen once with the pen tip, or touch the pen to the display screen with enough pressure to register a click. Windows tip: To make navigating with the pen easier, configure Windows to select when the pen is over an icon and to launch the icon with a single click. -
Page 18: Using The Pen Switch
For example, your product can be used as a pen display (the screen cursor is positioned at the pen tip location) or toggled for use as a standard Wacom tablet (the screen cursor can be moved across the entire desktop or additional displays). See Working with Display Toggle for more information. -
Page 19: Using The Expresskeys
Default settings are shown by ExpressKey numbers, which are numbered 1 through 4 from top to bottom and shown in “Front view” on page 7. Use the Wacom tablet control panel to set other functions for the ExpressKeys (see “Customizing” on page 20). -
Page 20: Customizing
After mastering the basics of using your pen on the interactive pen display, you may want to customize the way your product works. This chapter describes how to use the Wacom tablet control panel to adjust your pen display and pen settings. -
Page 21: Control Panel Overview
Contents Index CONTROL PANEL OVERVIEW Use the Wacom tablet control panel to customize the pen display. When you open the control panel, an icon for the pen is displayed in the T list and the appropriate tabs are displayed. To customize the pen and pen display, make your changes to the tab controls. Experiment with different settings to find what works best for you. -
Page 22: Contents Index
Interactive pen display Contents Index Control panel lists and tabs: The control panel T , and A lists allow you to select the ABLET PPLICATION pen display or tablet, tool, or application for which you want to change settings. The T list displays an icon for any ABLET supported pen display or tablet that has been... -
Page 23: Calibrating And Adjusting The Pen Display
The calibration setting applies to all applications. 1. Open the Wacom tablet control panel. If more than one pen display is installed on your system, select the unit you are working with from the T list. -
Page 24: Customizing The Pen
Index CUSTOMIZING THE PEN To customize your pen, first open the Wacom tablet control panel using the pen. The pen will be selected in the T list and the appropriate tabs will be displayed. Select a tab and choose from the available options. -
Page 25: Advanced Tip Pressure Settings
Interactive pen display Contents Index ADVANCED TIP PRESSURE SETTINGS To customize tip pressure settings, select the P and click on the D ... button. The options within the ETAILS dialog box enable you to change the tip pressure sensitivity and click threshold settings ETAILS independently. -
Page 26: Customizing Pen Mode And Options
Interactive pen display Contents Index CUSTOMIZING PEN MODE AND OPTIONS Select the P tab to change the functions assigned to the switch and tip of your pen. Select the functions to perform when pressing the pen switch. When you bring the pen tip within 5 mm (0.2 inch) of the pen display screen surface without touching the screen and press the pen... -
Page 27: Customizing The Expresskeys
Interactive pen display Contents Index CUSTOMIZING THE EXPRESSKEYS To customize the ExpressKeys, select the E tab. Each key can be customized to perform a XPRESS Display Toggle, modifier, keystroke, or other function. Choose a function to perform when the key is pressed. -
Page 28: Function Settings
Interactive pen display Contents Index FUNCTION SETTINGS The following options are available for pen or Radial Menu settings. Not all options are available for all controls or pen display models. FUNCTION NAME DESCRIPTION LICKS • Simulates a primary mouse button click. LICK •... -
Page 29: Interactive Pen Display
Interactive pen display Contents Index FUNCTION NAME DESCRIPTION Enables you to simulate modifier keys such as S , or C for Windows, or ODIFIER HIFT , and for Macintosh). Many applications use SHIFT OPTION COMMAND CONTROL modifier keys to constrain the size or placement of objects. Choose one or more modifier key options. -
Page 30: Interactive Pen Display
When selected, your product can be used either as a pen display (the screen cursor is positioned at the pen tip location) or as a standard Wacom tablet (the screen cursor can be moved across the entire desktop or additional displays). See working with Display Toggle. -
Page 31: Interactive Pen Display
PEED The mouse mode acceleration and speed settings are independent of system settings. Changes you make to these settings in the Wacom tablet control panel do not affect similar system settings. However, changes made to similar system settings may affect your pen display settings. -
Page 32: Using And Customizing The Radial Menu
Interactive pen display Contents Index USING AND CUSTOMIZING THE RADIAL MENU To display the Radial Menu, set the pen switch or ExpressKey to the R function (this is the ADIAL default for ExpressKey 1). Whenever you press the switch or ExpressKey, the Radial Menu is displayed at the screen cursor position. -
Page 33: Working With Display Toggle
For example, your product can be used as a pen display where the screen cursor is positioned at the pen tip location, or toggled for use as a standard Wacom tablet where the screen cursor can be moved across the entire desktop or additional displays. -
Page 34: Application-Specific Settings
Interactive pen display Contents Index APPLICATION-SPECIFIC SETTINGS You can customize your pen for use with a particular application. For example, you may prefer a firm pen tip pressure setting in one application and a soft pressure setting in another. The A list enables PPLICATION you to add an individual application to the list and then customize your settings for that application. -
Page 35: Creating An Application-Specific Setting
Interactive pen display Contents Index CREATING AN APPLICATION-SPECIFIC SETTING To create an application-specific setting, first choose the pen display and pen for which you want to create an application-specific setting. Then click on the A list’s [ + ] button to display the A PPLICATION dialog box. -
Page 36: Changing Application-Specific Settings
Interactive pen display Contents Index CHANGING APPLICATION-SPECIFIC SETTINGS To change pen settings for a specific application, select P and the application and then customize the tab settings. REMOVING APPLICATION-SPECIFIC SETTINGS To remove an application-specific setting: 1. In the T list, select the P . -
Page 37: Troubleshooting
See obtaining driver downloads. 5. If you have tried the suggestions in this guide and still cannot resolve the problem, contact Wacom for Technical Support. See the technical support options for information on where to obtain support for your region. -
Page 38: Testing The Interactive Pen Display
Make sure that your computer is turned on. The LED will light blue when the proper video signal is received. • Make sure that the DTU-1031 and DisplayLink drivers were installed properly. • Make sure the USB cable is firmly connected to the pen display and computer. -
Page 39: Testing Your Pen
[ – ] button. After the pen has been removed, place it back onto the display screen surface and the pen will be re-added to the T list with its default settings. Open the Wacom tablet control panel and click on the A button. In the dialog box that appears, click BOUT on the D ... -
Page 40: Display Troubleshooting
Verify that the USB cable is connected to the pen display, and that the pen display is connected to your computer. • Verify that the Wacom tablet driver and DisplayLink driver were installed correctly. If needed, reinstall the drivers from the installation CD. The DisplayLink driver may also be downloaded from www.DisplayLink.com. -
Page 41: Pen Tablet Troubleshooting
Verify that your application supports pressure sensitivity. Clicking is difficult. Open the Wacom tablet control panel and go to the P tab. Try using a lighter T The pen selects everything or Open the Wacom tablet control panel and go to the P tab. -
Page 42: Interactive Pen Display
(0.2 inch) of the pen display active area. Do this without pressing down on the pen tip. In the Wacom tablet control panel, verify that the switch is set to the proper function you are expecting to occur for the application and tool you are using. -
Page 43: Interactive Pen Display
Interactive pen display Contents Index When using the pen display on Set the pen switch to , then press the switch to cycle ISPLAY OGGLE a multiple monitor system, you between pen control for the pen display and your other displays. cannot use the pen to control You can also use your pen to control the other monitors in mouse the other monitor(s). -
Page 44: Windows-Specific Problems
Interactive pen display Contents Index WINDOWS-SPECIFIC PROBLEMS You suspect the pen display Use the Wacom tablet Preference File Utility to work with your preferences may be preferences. corrupted, or want to make Close any open applications. certain that all settings are at Windows 8: From the Windows 8 Start screen, click the W their factory defaults. -
Page 45: Macintosh-Specific Problems
ROFILER ARDWARE ONTENTS A Wacom USB pen display model should be listed. If a pen display model is not listed, check the pen display USB cable connection or try plugging the pen display into a different USB port. If this does not help, contact Wacom for Technical Support. -
Page 46: Interactive Pen Display
YSTEM REFERENCES handwriting recognition. 4. Test the Ink function using your Wacom pen display and pen. If this procedure does not resolve your problem with Ink, contact Apple Support for further assistance. Wacom is not the software manufacturer for Ink and we are limited in our abilities to support a third party software application. -
Page 47: Technical Support Options
Support or Customer Care area of the web site for your region. If you have an Internet connection, you can download the latest software drivers from the Wacom web site for your region. See obtaining driver downloads. -
Page 48: Obtaining Driver Downloads
Index OBTAINING DRIVER DOWNLOADS Wacom periodically updates the software driver for the tablet portion of the interactive pen display to maintain compatibility with new products. If you are having a compatibility problem between your interactive pen display and a new hardware or software product, it may be helpful to download a new Wacom software driver (when available) from the Internet. -
Page 49: Appendix
Interactive pen display Contents Index APPENDIX This section contains tips on caring for your interactive pen display, instructions on how to uninstall the software, information on other Windows options for use on your pen display, and parts and accessories. Caring for the interactive pen display Replacing the pen tip Using an alternate mount or stand Uninstalling the interactive pen display... -
Page 50: Replacing The Pen Tip
When the nib gets too short or develops a sharp edge, replace it with one of the extra nibs that came with the pen. Clasp the old nib with a Wacom nib Slide the end of the new nib straight extraction tool, pair of tweezers, into the barrel of the pen. -
Page 51: Using An Alternate Mount Or Stand
Refer to “Rear view” on page 8 for the location of the VESA mounting holes. Note: Wacom strongly recommends using the provided screws for attachment to an alternate arm or stand. However, if other mounting screws are used, they must match the provided screws in width, pitch and length, to avoid damage to the pen display or physical injury. -
Page 52: Uninstalling The Interactive Pen Display
Index UNINSTALLING THE INTERACTIVE PEN DISPLAY Follow the appropriate procedure below to remove the Wacom driver software and the pen display from your system, or to remove the DisplayLink software from your system. Important: When you remove the Wacom driver software from your system, your Wacom interactive pen display will no longer operate with full tablet functionality but will continue to function as a mouse device. -
Page 53: Managing Preferences
Interactive pen display Contents Index MANAGING PREFERENCES Use the Wacom tablet preferences utility to manage your pen display preferences for a single or multiple users. Close any open applications. Windows 8: From the Windows 8 Start screen, click the W tile. -
Page 54: Installing Multiple Tablets
USB ports. When the new pen display or tablet is found, it is automatically initialized. To remove one of multiple tablets from the driver, in the Wacom tablet control panel select the pen display or tablet icon to be deleted and click on the [ – ] button next to the T list. -
Page 55: Pen And Digital Ink Capabilities In Windows
EVICES • Digital Ink in Microsoft Office 2007. Use your Wacom pen to full advantage with the enhanced digital mark-up and inking tools available in Microsoft Office 2007 or later applications running on Windows 8, Windows 7 or Vista. Found on the R... -
Page 56: About The Windows Tablet Pc Input Panel
3. Customize the Input Panel settings for the way you like to work. To learn more about using your Wacom pen in Microsoft Windows and Office 2007 or later, study the documentation that came with your system and Microsoft Office applications. Be sure to take advantage of the Windows training tools available from Microsoft. -
Page 57: Product Information
ORDERING PARTS AND ACCESSORIES For a list of available parts and accessories, visit the Wacom web site for your region. To purchase parts and accessories in the USA or Canada, call 1.888.884.1870 (toll-free) or visit Wacom’s web site at http://www.wacom.com/store (USA only). -
Page 58: Warranty Service In The U.s.a. And Canada
For products purchased or used outside the United States and Canada, the warranty period may be determined by regional requirements. The warranty period for your pen display is described on the Support page of the Wacom web site for your region, or contact Wacom Technical Support. -
Page 59: Glossary
Click force. The amount of force you must apply to the tip of your pen for a click to occur. Double-click assist. A function of the Wacom tablet control panel that makes it easier to double-click by setting the size of the double-click distance. -
Page 60: Interactive Pen Display
Pixel. The smallest unit of measure on your display screen. Pressure sensitive. A quality of the Wacom pen tip that senses the amount of pressure being applied. This is used to create natural-looking pen and brush strokes in applications that are pressure sensitive. -
Page 61: Wacom International Offices
NSW 2116 Australia Singapore 579838 Telephone: +61.2.9422.6700 Telephone: +65.6258.8640 Fax: +61.2.9420.2272 Fax: +65.6258.8697 WACOM TAIWAN INFORMATION CO., LTD. WACOM INDIA PVT. LTD. Suite 605, 6th floor, No. 205 Tun-Hwa North Road 2nd Floor, Elegance Tower Taipiei, 105 Taiwan District Centre, Mathura Road Telephone: +886.2.2712.2675... -
Page 62: Interactive Pen Display
Interactive pen display Contents Index INDEX Accessories Functions, button ordering General problems, troubleshooting Application-specific settings Holding the pen changing Incline, adjusting creating Information, product removing Installation Button functions for display portion Calibrating, pen display for pen tablet portion Care, for pen display USB cable Cleaning Installing... -
Page 63: Interactive Pen Display
Interactive pen display Contents Index about Macintosh-specific problems adjusting pen tablet portion incline Windows-specific problems calibrating Uninstalling caring for Using cleaning ExpressKeys customizing Using, pen features Windows-specific problems, troubleshooting 45 front view Working, with pen display installation installing multiple units LCD monitor installation pen tablet installation rear view...