Related Manuals for Dell OptiPlex 390 Mini-Tower
Summary of Contents for Dell OptiPlex 390 Mini-Tower
- Page 1 Dell OptiPlex 390 Mini-Tower Owner's Manual Regulatory Model D12M Regulatory Type D12M001...
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Page 2: Notes, Cautions, And Warnings
Information in this publication is subject to change without notice. © 2011 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell... -
Page 3: Table Of Contents
Contents Notes, Cautions, and Warnings..............2 1 Working on Your Computer..............7 ................7 Before Working Inside Your Computer ......................8 Recommended Tools ....................8 Turning Off Your Computer ................9 After Working Inside Your Computer 2 Cover......................11 ......................11 Removing the Cover ......................11 Installing the Cover 3 Front Bezel....................13 ....................13 Removing the Front Bezel... - Page 4 .....................24 Installing the Memory 8 Chassis Intrusion Switch................25 .................25 Removing The Chassis Intrusion Switch ..................26 Installing the Intrusion Switch 9 Speaker......................27 ....................27 Removing The Speaker .....................28 Installing the Speaker 10 Heat Sink And Processor..............29 ................29 Removing the Heat Sink and Processor ................31 Installing the Heat Sink and Processor 11 Coin-Cell Battery..................33...
- Page 5 Boot Menu Enhancements ....................58 Timing Key Sequences ................59 Beep Codes and Text Error Messages ........................59 Navigation .....................59 System Setup Options 19 Troubleshooting..................69 ......................69 Diagnostic LEDs ........................76 Beep Codes .......................79 Error Messages 20 Specifications..................83 ........................83 Specification 21 Contacting Dell..................91 ........................91 Contacting Dell...
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Page 7: Working On Your Computer
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 8: Recommended Tools
To avoid damaging your computer, perform the following steps before you begin working inside the computer. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched. Turn off your computer (see Turning Off Your Computer). CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. -
Page 9: After Working Inside Your Computer
Connect any telephone or network cables to your computer. Connect your computer and all attached devices to their electrical outlets. Turn on your computer. Verify that the computer works correctly by running the Dell Diagnostics. -
Page 11: Cover
Cover Removing the Cover Before Working Inside Your Computer . Follow the procedures in Pull up the cover release-latch at the side of the computer. Lift the cover upward to a 45–degree angle and remove it from the computer. Installing the Cover Place the cover on the computer. -
Page 13: Front Bezel
Front Bezel Removing the Front Bezel Before Working Inside Your Computer . Follow the procedures in cover . Remove the Pry the front bezel retention clips away from the chassis located at the side edge of front bezel. Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis. -
Page 14: Installing The Front Bezel
Installing The Front Bezel Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front. Rotate the bezel toward the computer to engage the four front-bezel retention clips until they click into place. cover . -
Page 15: Expansion Card Tab
Expansion Card Tab Removing the Expansion Card Before Working Inside Your Computer . Follow the procedures in cover . Remove the Push the release tab on the card-retention latch outward. Pull the release lever away from the PCIe x16 card to release the securing tab from the dent in the card. - Page 16 Lift the PCI expansion card (if any) up and out of its connector and remove it from the computer. Lift the PCI x4 expansion card (if any) up and out of its connector and remove it from the computer.
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Page 17: Installing The Expansion Card
Installing The Expansion Card Insert the PCIe x4 card into the connector on the system board and press down to secure it in place. Insert the PCIe card (if any) into the connector on the system board and press down to secure it in place. Insert the PCIe x1 card (if any) into the connector on the system board and press down to secure it in place. -
Page 19: Optical Drive
Optical Drive Removing the Optical Drive Before Working Inside Your Computer . Follow the procedures in cover . Remove the front bezel . Remove the Remove the data cable and power cable from the back of the optical drive. Slide down the optical drive latch and then push the optical drive from the back towards the front of the computer. -
Page 20: Installing The Optical Drive
Repeat steps 4 and 5 to remove the second optical drive (if available). Installing The Optical Drive Slide up the optical drive latch and push the optical drive from the front towards the back of the computer. Connect the data cable and power cable to the optical drive. front bezel . -
Page 21: Hard Drive
Hard Drive Removing the Hard Drive Before Working Inside Your Computer . Follow the procedures in cover . Remove the Remove the data cable and power cable from the back of the hard drive. Press both blue securing-bracket tabs inwards and lift the hard drive bracket out of the bay. -
Page 22: Installing The Hard Drive
Repeat the above steps for the second hard drive, if available. Installing The Hard Drive Flex the hard drive bracket and then insert the hard drive into the bracket. Press both blue securing-bracket tabs inward and slide the hard drive bracket into the bay in the chassis. -
Page 23: Memory
Memory Removing the Memory Before Working Inside Your Computer . Follow the procedures in cover . Remove the Release the memory-retention clips on each side of the memory modules. Lift the memory modules out of the connectors on the system board. -
Page 24: Installing The Memory
Installing the Memory Insert the memory modules into the connectors on the system board. Install the memory in the order of A1 > B1 > A2 > B2. Press down on the memory modules until the retention clips spring back to secure them in place. -
Page 25: Chassis Intrusion Switch
Chassis Intrusion Switch Removing The Chassis Intrusion Switch Before Working Inside Your Computer . Follow the procedures in cover . Remove the Disconnect the intrusion switch-cable from system board. Slide the intrusion switch toward the chassis bottom and remove it from the system board. -
Page 26: Installing The Intrusion Switch
Installing the Intrusion Switch Insert the intrusion switch into the chassis rear and slide it toward the chassis top to secure it. Connect the intrusion switch cable to the system board. cover . Install the After Working Inside Your Computer . Follow the procedures in... -
Page 27: Speaker
Speaker Removing The Speaker Before Working Inside Your Computer . Follow the procedures in cover . Remove the Disconnect the speaker cable from the system board. Unthread the speaker cable from the chassis clip. Press down the speaker-securing tab and slide the speaker upwards to remove it. -
Page 28: Installing The Speaker
Installing the Speaker Press the speaker-securing tab and slide the speaker downward to secure Thread the speaker cable into the chassis clip. Connect the speaker cable to the system board. cover . Install the After Working Inside Your Computer . Follow the procedures in... -
Page 29: Heat Sink And Processor
Heat Sink And Processor Removing the Heat Sink and Processor Before Working Inside Your Computer . Follow the procedures in cover . Remove the Disconnect the heat sink assembly cable from the system board. Loosen the captive screws that secure the heat sink assembly to the system board. - Page 30 Press the release lever down and then move it outwards to release it from the retention hook that secures it. Lift the processor cover. Lift the processor to remove it from the socket and place it in an antistatic package.
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Page 31: Installing The Heat Sink And Processor
Installing the Heat Sink and Processor Insert the processor into the processor socket. Ensure the processor is properly seated. Lower the processor cover. Press the release lever down and then move it inward to secure it with the retention hook. Place the heat sink assembly into the chassis. -
Page 33: Coin-Cell Battery
Coin-Cell Battery Removing The Coin-Cell Battery Before Working Inside Your Computer . Follow the procedures in cover . Remove the Press the release latch away from the coin-cell battery to allow the battery to pop-up from the socket. Lift the coin-cell battery out of the computer. -
Page 34: Installing The Coin-Cell Battery
Installing The Coin-Cell Battery Place the coin-cell battery into its slot on the system board. Press the coin-cell battery downwards until it is secured. cover . Install the After Working Inside Your Computer . Follow the procedures in... -
Page 35: Power Switch Cable
Power Switch Cable Removing the Power-Switch Cable Before Working Inside Your Computer . Follow the procedures in cover . Remove the front bezel . Remove the optical drive . Remove the Disconnect the power-switch cable from the system board. Unthread the power-switch cable from the chassis clips. Unthread the power-switch cable from the chassis clip. - Page 36 Pry the power-switch cable free. Slide the power-switch cable out through the front of the computer.
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Page 37: Installing The Power-Switch Cable
Installing the Power-Switch Cable Slide the power-switch cable in through the front of the computer. Secure the power-switch cable to the chassis. Thread the power-switch cable into the chassis clips. Connect the power-switch cable to the system board. optical drive . Install the front bezel . -
Page 39: Front Thermal Sensor
Front Thermal Sensor Removing the Front Thermal Sensor Before Working Inside Your Computer . Follow the procedures in cover . Remove the Disconnect the thermal sensor cable from the system board. Unthread the thermal sensor cable from the chassis clip. Pry the thermal sensor away from the chassis front and remove. -
Page 40: Installing The Front Thermal Sensor
Installing the Front Thermal Sensor Secure the thermal sensor to the chassis front. Thread the thermal sensor cable into the chassis clips. Connect the thermal sensor cable to the system board. cover . Install the After Working Inside Your Computer . Follow the procedures in... -
Page 41: System Fan
System Fan Removing The Chassis Fan Before Working Inside Your Computer . Follow the procedures in cover . Remove the Disconnect the chassis fan cable from the system board. Pry and remove the system fan away from the four grommets securing it to the back of the computer. -
Page 42: Installing The Chassis Fan
Installing the Chassis Fan Place the chassis fan in the chassis. Pass the four grommets through the chassis and slide outward along the grooves to secure them in place. Connect the fan cable to the system board. cover . Install the After Working Inside Your Computer . -
Page 43: Input/Output Panel
Input/Output Panel Removing the Input/Output Panel Before Working Inside Your Computer . Follow the procedures in cover . Remove the front bezel . Remove the Disconnect the Input/Output Panel and FlyWire cable from the system board. Unthread the Input/Output Panel and FlyWire cable from the clip on the computer. - Page 44 Slide the Input/Output panel towards the left of the computer to release it. Remove the Input/Output panel by routing the cable through the front of the computer.
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Page 45: Installing The Input/Output Panel
Installing the Input/Output Panel Insert the Input/Output panel into the slot on the chassis front. Slide the Input/Output panel towards the right of the computer to secure to the chassis. Tighten the single screw to secure the Input/Output panel to the chassis. Thread the Input/Output panel/FlyWire cable into the chassis clip. -
Page 47: Power Supply
Power Supply Removing The Power Supply Before Working Inside Your Computer . Follow the procedures in cover . Remove the Disconnect the power cables connected to the hard drive(s) and optical drive(s). Unthread the power cables from the clips in the computer. Disconnect the 24-pin power cable from the system board. - Page 48 Disconnect the 4-pin power cable from the system board. Remove the screws that secure the power supply to the back of the computer. Push in on the blue release tab beside the power supply, and slide the power supply towards the front of the computer.
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Page 49: Installing The Power Supply
Lift the power supply out of the computer. Installing the Power Supply Place the power supply in the chassis and slide towards the back of the computer to secure it. Tighten the screws securing the power supply to the back of the computer. Connect the 4-pin power cable to the system board. -
Page 51: System Board
System Board Removing The System Board Before Working Inside Your Computer . Follow the procedures in cover . Remove the front bezel . Remove the expansion card . Remove the Remove the heat sink and processor. Disconnect all the cables connected to the system board. - Page 52 Remove the screws that secure the system board to the computer.
- Page 53 Slide the system board towards the front of the computer.
- Page 54 Carefully tilt the system board to 45 degrees, and then lift the system board out of the computer.
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Page 56: Installing The System Board
Installing the System Board Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis. Tighten the screws securing the system board to the chassis. Connect the cables to the system board. heatsink and processor . -
Page 57: System Setup
System Setup System Setup This computer offers you the following options: • Access System Setup by pressing <F2> • Bring up a one-time boot menu by pressing <F12> Press <F2> to enter System Setup and make changes to the user-definable settings. -
Page 58: Timing Key Sequences
When you enter the <F12> or <Ctrl><Alt><F8> keystroke correctly, the computer beeps. The key sequence invokes the Boot Device Menu. Since the one-time boot menu only affects the current boot, it has the added benefit of not requiring the technician to restore the customer's boot order after completing troubleshooting. -
Page 59: Beep Codes And Text Error Messages
Previous attempts at booting the system have failed at checkpoint ______. For help resolving this problem, please note this checkpoint and contact Dell Technical Support. Navigation The computer setup can be navigated by either the keyboard or the mouse. Use the following keystrokes to navigate the BIOS screens:... - Page 60 General Memory Technology, DIMM 1 Size, DIMM 2 Size, DIMM 3 Size, and DIMM 4 Size. • Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-Bit Technology. •...
- Page 61 System Configuration • COM4 NOTE: The operating system may allocate resources even though the setting is disabled. SATA Operation Allows you to configure the operating mode of the integrated hard drive controller. • Disabled = The SATA controllers are hidden •...
- Page 62 Security Displays the current status of the password on the system's Internal HDD-0 internal hard disk drive (HDD). Password This option is not set by default Strong Password This option lets you enable or disable strong passwords for the system. Password Allows you to control the minimum and maximum number of Configuration...
- Page 63 Security • On-Silent — Enabled by default if chassis intrusion is detected. CPU XD Support Allows you to enable or disable the Execute Disable mode of the processor. This option is enabled by default. OROM Keyboard This option determines whether users are able to enter Option Access ROM Configuration screens via hotkeys during boot.
- Page 64 Power Management • Power Off • Power On • Last State This option is Power Off by default. Auto On Time Sets time to automatically turn on the computer. Time is kept in standard 12-hour format (hour:minutes:seconds). Change the startup time by typing the values in the time and AM/PM fields. NOTE: This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled.
- Page 65 POST Behavior Keyboard Errors Allows you to enable or disable the keyboard error reporting when the computer starts. This option is enabled by default. POST Hotkeys Allows you to specify the function keys to display on the screen when the computer starts. Enable F12 —...
- Page 66 Image Server Lookup Method Specifies how the ImageServer looks up the server address. • Static IP • DNS (enabled by default) NOTE: This field is only relevant when the "Integrated NIC" control in the "System Configuration" group is set to "Enabled with ImageServer".
- Page 67 Image Server NOTE: This field is only relevant when the "Integrated NIC" control in the "System Configuration" group is set to "Enabled with ImageServer" and when "Client DHCP" is set to "Static IP". Client Gateway Specifies the gateway IP address for the client. The default setting is 255.255.255.255.
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Page 69: Troubleshooting
Troubleshooting Diagnostic LEDs NOTE: The diagnostic LEDs only serve as an indicator of the progress through the Power-on Self-Test (POST) process. These LEDs do not indicate the problem that caused the POST routine to stop. The diagnostic LEDs are located on the front of the chassis next to the power button. - Page 70 • Ensure that the main power cable and front panel cable are securely connected to the system board. Power Button Problem Description A possible system board failure has occurred. Troubleshooting Steps Unplug the computer. Allow one minute for the power to drain.
- Page 71 Power Button Problem Memory modules are detected, but a memory power Description failure has occurred. Troubleshooting • If two or more memory modules are installed, remove Steps the modules, then re-install one module and re-start the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.
- Page 72 add the peripheral cards back one by one until you find the bad one. Power Button Problem Description Power connector not installed properly. Troubleshooting Steps Re-seat the 2x2 power connector from the power supply unit. Power Button Problem Description Possible peripheral card or system board failure has occurred.
- Page 73 • If the problem persists, the system board is faulty. Power Button Problem Description A possible coin cell battery failure has occurred. Troubleshooting Steps Remove the coin cell battery for one minute, reinstall the battery, and restart. Power Button Problem Description A possible processor failure has occurred.
- Page 74 • If available, install working memory of the same type into your computer. Power Button Problem Description A possible hard drive failure has occurred. Troubleshooting Steps Re-seat all power and data cables. Power Button Problem Description A possible USB failure has occurred. Troubleshooting Steps Re-install all USB devices and check all cable connections.
- Page 75 • If available, install working memory of the same type into your computer. Power Button Problem Description Memory modules are detected, but a memory configuration or compatibility error has occurred. Troubleshooting Steps • Ensure that no special requirements for memory module/connector placement exist.
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Page 76: Beep Codes
Power Button Problem Description A possible system board resource and/or hardware failure has occurred. Troubleshooting • Clear CMOS. Steps • Disconnect all internal and external peripherals, and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. - Page 77 each set of beeps is 3 sec, and the beep sound lasts 300 ms. After each beep and each set of beeps, the BIOS should detect if the user presses the power button. If so, BIOS will jump out from looping and execute the normal shutdown process and power system.
- Page 78 Code 3-2-2 Cause Interrupt vector loading failure Code 3-2-4 Cause Keyboard Controller Test failure Code 3-3-1 Cause NVRAM power loss Code 3-3-2 Cause NVRAM configuration Code 3-3-4 Cause Video Memory Test failure Code 3-4-1 Cause Screen initialization failure Code 3-4-2 Cause Screen retrace failure Code...
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Page 79: Error Messages
[nnnn]. routine three consecutive times for the For help in resolving this problem, please same error. Contact Dell and report the note this checkpoint and contact Dell checkpoint code (nnnn) to the support Technical Support. - Page 80 Error Message Description Bad command or file name Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct path name. Bad error-correction code (ECC) on disk The hard drive controller detected an read uncorrectable read error.
- Page 81 Error Message Description Keyboard failure A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be faulty. Memory address line failure at address, A memory module may be faulty or read value expecting value improperly seated. Reinstall the memory modules and, if necessary, replace them.
- Page 82 Unexpected interrupt in protected mode The keyboard controller may be malfunctioning or a memory module may be loose. WARNING: Dell's Disk Monitoring System During initial startup, the drive detected has detected that drive [0/1] on the possible error conditions. When your...
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Page 83: Specifications
Specifications Specification NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (or Start in Windows XP) Help and Support, and then select the option to view information about your computer. System Information System Chipset Intel H61 Express Chipset DMA Channels... - Page 84 Video Video type: Integrated Intel HD graphics 2000 Discrete • AMD Radeon HD 6350 • AMD Radeon HD 6450 Video memory: Integrated up to 1.7 GB shared video memory (Microsoft Windows Vista and Windows 7) Discrete up to 1 GB Audio Integrated integrated Conexant CX20641 HD-audio...
- Page 85 Cards Small Form Factor up to one low-profile cards PCI-Express x16 Mini-Tower up to one full-height cards Desktop up to one low-profile cards Small Form Factor up to one low-profile cards Drives Externally Accessible (5.25–inch drive bays) Mini-Tower Desktop Small Form Factor one slim optical drive bay Internally Accessible: 3.5–inch SATA drive bays...
- Page 86 External Connectors Back Panel: 6 Video 15-pin VGA connector, 19-pin HDMI connector NOTE: Available video connectors may vary based on the graphics card selected. System Board Connectors PCI Express x1 data width (maximum) — one PCI Express lane Mini-Tower, Desktop three 36-pin connector Small Form Factor one 36–pin connector...
- Page 87 Four lights located on the front panel of the computer. For more information on the diagnostic lights, see the Service Manual at support.dell.com/manuals. Back of the computer: Power supply diagnostic light Green light — The power supply is turned on and is functional. The...
- Page 88 Controls and Lights of the computer) and the electrical outlet. NOTE: You can test the health of the power system by pressing the test button. When the system power supply voltage is within specification, the self-test LED lights up. If the LED does not light up, the power supply may be defective.
- Page 89 Environmental Operating 10 °C to 35 °C (50 °F to 95 °F) Storage –40 °C to 65 °C (–40 °F to 149 °F) Relative humidity (maximum): Operating 20% to 80% (non-condensing) Storage 5% to 95% (non-condensing) Maximum vibration: Operating 0.26 GRMS Storage 2.2 GRMS Maximum shock:...
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Page 91: Contacting Dell
Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit support.dell.com.