Integrating Another Group/Leaving A Group; Agent Set; Supervisor Station; Supervising Group Mailboxes - Alcatel-Lucent IP Touch 4028 User Manual

9
Integrating another group/leaving a group - Agent set
9.7
Groups
Press the key of the group (1 to 8) to
integrate (box empty) and/orpress the
key of the group to leave (box full)
Agent set - Close the agent session (logout)
9.8
Logout

Supervisor station

9.9
A supervisor can review the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function
keys on an Alcatel-Lucent IP Touch 4028 Phone/4029 Digital Phone or Alcatel-Lucent IP Touch 4038 Phone/4039 Digital Phone/
4068 set.
A supervisor can also perform the agent function from the same set.
ACD : Agent set / Supervisor station
32
Supervising group mailboxes - Supervisor station
9.10
•
Consulting the messages:
When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes.
follow the instructions of the voice
Press the supervision
key
When a mailbox is reviewed by a supervisor, the other supervisors cannot access it.
• Supervision keys for group mailboxes and positioning on the sets:
10:30 10:30
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