Supervisor Features - Panasonic KX-NCP500 Quick Reference Manual

Supervisor Features

If you log in to CA in supervisor mode, you can monitor the status of incoming call distribution (ICD) groups,
listen in on conversations, take over calls, and perform other supervisory functions.
Note
•
To use the listen-in function, your extension must have "Call Monitor" enabled in its class of service
(COS) settings on the PBX.
•
To use the busy override/take over functions, your extension must have "Busy Override" enabled in its
class of service (COS) settings on the PBX.
Feature Comparison
CA has 3 operating modes: Basic, Pro, and Supervisor. The following table summarises the features available
for each mode.
View other extensions' presence from main menu
Maximum number of contacts
Maximum history length
ICD group login/logout
Listen-in/Busy override/Take over
ICD group supervisor
Note
•
A CA activation key for the desired number of users must be registered in the PBX. See the
KX-NCP500/KX-NCP1000 Installation Manual for details about the activation keys.
Feature Basic Pro
No Yes
10 1000
10 calls 1000 calls
No Yes
No No
No No
Quick Reference Guide for Communication Assistant
Supervisor
Yes
1000
1000 calls
Yes
Yes
Yes
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