Gateway computer User Manual page 149

•
Try another telephone line (either a different telephone number in your house or a
telephone line at a different location). If you can connect on this line, call your telephone
service.
•
Try connecting with the modem at a lower connection speed. If reducing the connect speed
lets you connect, call your telephone service. The telephone line may be too noisy.
You cannot connect to the Internet
•
The ISP may be having technical difficulties. Contact your ISP for technical support.
•
See if the modem works with a different communications program. The problem may be
with just one program.
•
Review the troubleshooting information under
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other
factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower
the speed even further.
If your computer has a v.90 modem, the speed at which you can upload (send) data is limited
to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited
to 48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives faxes at 14,400 bps when you
have a 56K modem
•
Current fax technology only supports a maximum send and receive rate of 14,400 bps.
The modem is not recognized by your computer
•
Make sure that the line connected to the modem is working and plugged into the
appropriate port on your computer. See your hardware reference or setup poster to make
sure that the connections have been made correctly.
•
If the modem shares the telephone line with another device, make sure that the telephone
line is not in use (for example, someone is on the telephone, or another modem is in use).
•
Use the modem cable that came with your computer. Some telephone cables do not meet
required cable standards and may cause problems with the modem connection.
•
Shut down and restart your computer.
•
Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click Start, then click Control Panel. The Control Panel window opens. If your Control
Panel is in Category View, click Printers and Other Hardware.
3
Click/Double-click the Phone and Modem Options icon, then click the Modems tab.
4
Click your modem, then click Properties. The Modem Properties dialog box opens.
Help
For more information about modem troubleshooting, click Start, then click
Help and Support. Type mdem troubleshooting in the Search Help box,
then press E .
NTER
5
Click the Diagnostic tab, then click Query Modem. If information about the modem
appears, the modem passed diagnostics. If no modem information is available, a white
screen appears with no data, or if you get an error such as port already open or the
modem has failed to respond, the modem did not pass diagnostics.
www.gateway.com
"Internet" on page 136.
141