Table Of Contents - Toshiba e-studio477s User's Manual And Troubleshooting Manual

The illustrations of the machine used in this document may be different from what you actually see
on your machine.

Table of contents

1 Troubleshooting............................. 4
When a Paper Jam Occurs.......................5
During Paper Jams ..............................................5
When a paper jam occurs in drawer 1, bypass tray. 5
When Paper Jam Occurs Inside the Machine.......... 7
When Paper Jam Occurs Under the Image Drum ... 8
When Paper Jam Occurs Around the Fuser Unit... 10
Paper Jam on Both Sides of the Printer Unit ......... 12
When Paper Jam Occurs in drawer 2/3/4 (Option)
............................................................................. 13
When Paper Jam Occurs in Inner Finisher (Option)
............................................................................. 14
When a Document is Jammed ...........................15
When a Staple Jammed.....................................16
When Staple Jam Occurs in Inner Finisher (Option)
............................................................................. 16
When Staple Jam Occurs in Offline Stapler (Option)
............................................................................. 17
TROUBLESHOOTING FOR THE
HARDWARE ...........................................19
When This Screen Is Displayed .........................19
Messages Displayed on the Touch Panel..........20
TROUBLESHOOTING FOR PRINTING...23
Print Job Problems.............................................23
Clearing print job errors ......................................... 23
Cannot remember the document password for a
Private Print job ................................................... 24
Printing a document including many graphics takes
time ...................................................................... 24
Printer Driver Problems......................................24
Cannot print (port setting problems) ...................... 24
Cannot print (SNMP Community Name problems)
............................................................................. 24
Command line options not processed.................... 25
Retrieval of printer configuration failed .................. 25
Cannot change settings on the [Device Settings] tab
............................................................................. 25
Network Connection Problems ..........................25
Cannot print with the equipment (network connection
problems)............................................................. 25
Cannot print with SMB print ................................... 26
Client Problems..................................................26
Checking the client status...................................... 26
Hardware Problems ...........................................27
Print jobs not output............................................... 27
TROUBLESHOOTING FOR COPYING ...28
Copying Problems..............................................28
TROUBLESHOOTING for FAX ...............30
Troubleshooting .................................................30
Error codes ............................................................ 30
Error messages ..................................................... 30
Transmission/reception trouble.............................. 31
FAX Unit Specifications .....................................32
TROUBLESHOOTING FOR SCANNING
................................................................33
Scanning Problems ............................................33
Cannot E-mail my scans........................................ 33
Cannot find the data saved in the shared folder .... 33
Cannot perform scanning from a PC with Office 2013
............................................................................. 33
TROUBLESHOOTING FOR e-Filing.......34
e-Filing Web Utility Problems .............................34
e-Filing Web Utility terminates the session............ 34
Numerous sub windows repeatedly appear........... 34
Displaying the items in the Contents Frame takes a
long time .............................................................. 34
Error messages ..................................................... 34
TROUBLESHOOTING FOR NETWORK
CONNECTIONS .....................................36
Locating the Equipment in the Network .............36
Cannot locate the equipment in the network ......... 36
Cannot locate the equipment with Local Discovery
............................................................................. 37
Equipment does not respond to ping command .... 38
LDAP Search and Authentication Problems ......38
Network shutdown occurs or touch panel disabled
after LDAP search ............................................... 38
LDAP authentication takes a long time.................. 38
Printing Problems (Network Related).................39
SMB print in a Windows operating system
environment......................................................... 39
Raw TCP or LPR print in a Windows operating
system environment ............................................ 39
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