Station Hunt Groups; System Alarms; System Maintenance Alarms; System Directory - Samsung OfficeServ 500 General Description Manual

SPEED DIAL BY DIRECTORY
The OfficeServ 500 system provides the user with the ability to look up a speed dial number and place the
call. There are three speed dial selections: personal, system and station. This feature requires a display keyset.

STATION HUNT GROUPS

System programming allows up to 40 station hunt groups on an OfficeServ 500-M system and 80 station
hunt groups on an OfficeServ 500-L system. One of three ring patterns—sequential, distributed and uncon-
ditional—is available for each group. Each unconditional group may contain a maximum of 32 stations and
each sequential and distributed group may contain a maximum of 48 stations. A station may be assigned to
more than one group. Each station group has its own recall timer for calls transferred to that group. There is
a Next Hunt timer for each group to provide circular hunting within the group.
STATION MESSAGE DETAIL RECORDING (SMDR)
The system provides records of calls made, received and transferred. Connecting a customer-provided print-
er or call accounting system will allow collection of these records. Each call record provides the following
details: station number, outside line number, start date, start time, duration of call, digits dialed (maximum 18)
and an account code if entered. The system may print a header followed by 50 call records per page or send
continuous records with no header for use with a call accounting machine.
The SMDR output can be provided through one of the serial ports on the LAN port of the system. The SMDR
format contains many options that allow it to be customized for a company's individual needs. Options to
print include incoming calls, outgoing calls, in and out of group status, change in DND status, authorization
codes, and caller ID on incoming calls. When Caller ID is enabled a wide carriage printer is required.
STATION PAIR
This feature allows station to be assigned as a "pair" . That is to say a primary and secondary. Calling the pri-
mary station will make both stations ring. Selected features such as Message Notification, DND, Callback, and
Class of Service act as one station. This is convenient when an individual has two offices or an office exten-
sion and a cordless extension. NOTE: Not all system features are applicable to station pairs. Features designed
for a single user may conflict with paired stations.

SYSTEM ALARMS

A DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrect
password attempts. The alarm can ring any station or group of stations and show an appropriate display at
the assigned stations.

SYSTEM MAINTENANCE ALARMS

The OfficeServ 500 continuously performs internal system diagnostics. When either a major or minor fault is
detected the system can ring stations with an ALARM KEY assigned. The keyset display shows information
that includes the description, location and date and time stamp for each alarm.
A log of 100 alarms are stored in a buffer and can be reviewed at a display keyset or sent to a printer.

SYSTEM DIRECTORY

Each station, station group and outside line can have an 11 character directory name. This name will appear
on keyset displays to provide additional information about lines and stations.
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See the sample printouts.