Call Waiting Count - Toshiba Strata DK14 General Description Manual

Call Waiting Count

The number of calls waiting to be answered in the attendant console answer queue is displayed and
constantly updated.
Color CRT Display
Console text information is displayed on the monitor screen in full color. Various colors indicate
different status or conditions, making them more distinguishable to the Attendant.
Dial "O" For Attendant
Up to four attendant consoles can be installed per system. To call any available console, station
users dial O. To call a specific console, dial the specific console [DN].
Dial Outside Number For Station User
The Attendant can access a CO line and dial an outside destination number for a station user. To do
this, the Attendant must be in the talk state with a station user, an outside caller, or a caller on an
incoming Tie trunk.
Direct Station Selection (DSS)
The Attendant can make direct station calls or transfers by pressing a button, or pointing and
clicking the mouse button on the station name or number on the internal directory screen.
Directory Display and Dialing
The directory listing area of the screen can display both names and numbers of internal station
users. The Attendant can point and click on a name to automatically dial the number.
The Internal Directory displays the names, directory numbers, and station status (busy/idle) of
station users and ACD groups. This facilitates quick and easy call processing, primarily
transfer of incoming calls.
A scroll bar enables the Attendant to quickly scan all of the names in the directory listing.
DTMF Signaling from Dial Pad
The Attendant can press a button to send DTMF tones from the dial pad. DTMF tones are used to
signal external devices such as voice mail, auto attendants, answering machines, etc.
Emergency Calls
Emergency calls from internal stations that arrive at an attendant console receive higher priority
call treatment than other calls. Emergency calls display in the incoming call area of the screen. If
the call is placed on hold, hold time appears in red to highlight this call for quick retrieval.
Emergency Page
An attendant console equipped with an assigned
Page group. The Page sounds over the speakers of all idle telephones in the All Call Page group,
but does not sound over the external paging speakers.
Strata DK General Description 5/99
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button can Page the All Call
Features
PC Attendant Console Features
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