Troubleshooting-2 (According To Error Message On Pc) - Panasonic KV-S3065CL SERIES Service Manual

10.2. Troubleshooting-2 (According to error message on PC)

10.2.1. Error Code
Error Code
Classified Code ST1 ST2
Error Message - -
"No paper!"
"Please set the
paper."
(No paper error)
U11 11 00
(Paper feed jam:
Paper did not
reach the Waiting
Sensor)
Possible Cause
ST3 ST4
- - 1. Documents are not set on the
Hopper tray.
2. Paper dust exists on or around
the Paper sensor.
3. Paper Sensor is not working
correctly.
00 00 1. Paper Feed Roller Module or
Retard Roller are not assembled
correctly.
2. Rollers (Paper Feed, Separation,
Retard) are dirty.
3. Rollers have reached their life
expectancy.
4. Paper dust exists on or around
the Waiting Sensor.
Check Point
Set the documents on the tray.
Blow off the dirt with the accessory blower.
(See Sec.7.)
1. Execute "Key / Sensor" test in the
Sec.9.3.6 to check the sensor condition.
2. Check the sensor attachment condition.
(whether the sensor attachment direction
faces to paper on the Hopper.)
3. Check the following connection and
soldering condition on each connector.
a. Paper Sensor to CN5021 (SIZE
DETECTOR Board)
b. CN5016 (SIZE DETECTOR Board) to
CN5015 (HOPPER HOME Board)
c. CN5012 (HOPPER HOME Board) to
CN5010 (RELAY (LOWER) Board)
d. CN5007 (RELAY (LOWER) Board) to
CN1013 (CONTROL Board)
4. Check the signal "*PAPER" condition
: 0 V when paper exists.
→ Monitor points: CN5021-2
CN5016-7
CN5012-2
CN5007-5
5. Check the soldering condition of IC1034-
nd th
2 and 18 pins on the CONTROL Board
and repair it.
6. Replace faulty parts or boards.
1. Reassemble the rollers.
2. Check the paper feed mechanism from
the Paper Feed Motor's gear to Paper
Feed Roller's gear. (See 6.4.)
1. Clean the rollers. (See Sec.7.)
2. Clear counter for cleaning roller to zero
with the service utility's operation in Sec.9.
1. Replace the Paper Feed, Separation, and
Retard Rollers after checking each roller
configuration and Scanner Counter of
Service Utility software.
2. Clear counter for replacing roller to zero
with the above service utility.
1. Blow off the dirt with the accessory
blower. (See Sec.7.)
2. Execute Key / Sensor and Sensor
Sensitive Level tests in Sec.9.3.6 to
check the sensor condition.
99
KV-S3065CLSERIES / KV-S3065CWSERIES
Remarks
nd
pin,
th th
pin, CN5015-7 pin,
nd nd
pin, CN5010-2 pin,
th th
pin, CN1013-5 pin