Troubleshooting - Mitel 8528 User Manual Supplement

Troubleshooting

Troubleshooting
When attempting to use the handoff feature, you may see the NO CALL TO HANDOFF display.
This message indicates that one of the following may have occurred:
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If you have enabled Personal Call Routing and you think that your calls are not being routed
correctly, or you see the INVALID ROUTING DESTINATION display, contact your system
administrator.
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You tried to use the Handoff feature on a call that has not been routed by Personal Call
Routing.
You tried to use the Handoff feature on a call that the system has not yet recognized as a
valid call.
You tried to use the Handoff feature on an unsupported extension. The Handoff feature is
supported on the main extension only.
You tried to use the Handoff feature on a phantom extension. The Handoff feature is not
supported on phantom extensions.
You entered the Handoff feature code at the exact time the other party on the call
disconnected.
The call was terminated for some reason.
Mitel
®
5000 CP Phone User Guide Supplement for v3.2, September 2009