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Troubleshooting
Doorphone is not working
• Check the wiring. Without a Station Auxiliary Power Supply (SAPS)
installed, the wiring must be equivalent to 300 m (1000 ft.). With a
SAPS installed, the distance can be increased to 780 m (2600 ft.).
• Check the station port. On Modular ICS, Compact ICS and Modular
DR5 systems, use the Port/DN status option in a Maintenance ses-
sion to ensure that the port is not disabled.
or
1. In Norstar Configuration programming, ensure that the Set
relocation feature is disabled (No).
2.
sconnect the Doorphone and connect a display telephone to
Di
the station port.
3. Verify that the station port is functioning properly by making an
intercom call to another telephone on the system.
• Check configuration settings for the station port. Refer to the table on
pages 4 and 5 for more information.
The Call telephone does not ring when the Call button on the Door-
phone is pressed.
In Doorphone programming:
- Ensure the Call DN: XXX is a valid DN.
- Ensure Rings: None is not selected.
In Norstar Configuration programming:
- Ensure Primeline: I/C is assigned to the Doorphone DN
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