Troubleshooting - Samsung Galaxy Note 3 Instruction Manual

Troubleshooting

Troubleshooting
• First, check if software update is needed and if
it is necessary, update the software (P.589).
• When problems do not improve after checking
the following items, contact the phone number
written in "Repairs" on the back cover (in
Japanese only) or DOCOMO-specified repair
office.
Power
‡
Trouble
Cannot
turn on the
terminal
(cannot use
the terminal).
Screen
is frozen,
cannot turn
off the power.
• Is the battery pack installed
correctly? → P.63
• Is the battery exhausted?
→ P.66
• Restart the terminal forcibly
by pressing and holding
(Power/Screen lock key) for
more than seven seconds
when the screen is frozen or
you cannot turn the power
off.
* Note that data and the
settings may be erased
since the operation restart
forcibly.
560
Check item
Appendix/Index